The Mattress Shoppe — Local services in McMinnville

We had an outstanding experience at Roby's Furniture & Appliance. Since the 1970s, we'd bought almost all our furniture and appliances from Rice Furniture in McMinnville. So when Roby's bought the store, we were heartbroken at losing the good, trustworthy, helpful staff of Rice's. Not to worry. They're still there.

We live in West Salem. When our refrigerator went out and Craig's Appliance Repair determined it was not worth fixing, we started shopping around. We were on the verge of buying a refrigerator from a big-box store in Salem when we decided to at least visit Roby's.

We left Roby's feeling very good about our purchase: an honest price; excellent appliance manager who knew his stuff; and friendly and not pushy service. Our experience with Roby's refrigerator delivery was just as good. The crew had to take off the front door and screen door to get the refrigerator in; they carefully covered it so wouldn't bruise anything and carefully moved other furniture out of the way in our little house as they made their way to the kitchen. Before they left, they put everything back together, made sure everything on the refrigerator was working properly and gave me understandable instructions on how to use the refrigerator. We bought a Maytag, which was not the highest-rated refrigerator in Consumer Reports (which I studied extensively) but the refrigerator was definitely worth the price and the service was outstanding. The manual that came with the refrigerator also is understandable --...

My wife and I purchased a sofa, love seat, ottoman and rocking chair from Roby's in October of 2017. We spent more than we have ever spent on furniture, as we are getting older and thought we would finally get something nice for ourselves, now that the kids are grown. We purchased a " top notch" brand and after a few weeks we noticed more and more snags in the fabric. It was completely the manufacturer's issue. we contacted Roby's about it way after their 10 day return policy. The Manufacturer would not help us at all, however, Roby's came through big time. They took the sofa and love seat back, gave us a complete refund and even gave us the 20 percent we got off the first deal to put toward 2 new custom pieces. We choose a different manufacturer and were able to afford a new love seat and sofa in the colors we liked and we were able to purchase another sofa with the extra! I can't say enough about this company. They really do want to please their customers and have many repeat customers. Now we have our new pieces and we are even happier with them than the original. A big shout out to: Jeremy and Brenda who worked tirelessly with us to get just the right thing. A big thumbs up to Chris and Devin, who are Roby's movers. they have been to our place 4 times and are always on time , professional, friendly, and expert movers. They really go...

We bought a new refrigerator and a washer & dryer for our new house. We liked that Roby's was local and they had good prices relative to the other places we scouted. Brenda helped discuss some options for us when we visited the store, and when we were ready to buy a few weeks later she helped process everything for us in a timely manner. The bummer was that the refrigerator and washer & dryer showed up at different times from wherever they were being transported from, but Brenda was so kind as to only charge us once for delivery! The delivery guys were awesome, they made sure not to make any dings on the house or the appliance(s) when trying to move them into the house; the gigantic refrigerator was particularly tough. I had a nice time chatting with those guys as well, and they helped install and make sure everything was functional before they left. Overall, we had a great experience with Roby's. I hope our appliances last for 50 years, but if we needed new ones we would...