A & D Appliance Center — Local services in Medfield

We can’t rave enough about A&d Appliance Center! Our dishwasher had been dying a slow death before finally giving out - not ideal for a household with a food allergy kiddo and a baby, both of whom need all of their items sterilized to ensure safety. Wanting to shop local and support small business, we gave Mark at A&D a call at 9:15am on a Saturday to discuss what we were looking for and their service coverage. Not only did he immediately suggest a Whirlpool model that met all our requirements, has high ratings, and which was in stock (a crucial factor given ongoing pandemic related supply chain issues), but it was on sale with a rebate to boot. Arranged install and haul away of our old unit for following Monday- great, already impressed and relieved. Phone rings 20 min later and their plumber is at the store and had a cancellation, he could come right now if we were home/wanted that. Ummm, yes please! Brian (plumber) arrived 20 minutes later and had the new machine installed and tested, old machine out, cleaned up and gone by roughly 11:15’sh. Just about 2 hours after we first called Mark. Incredible! A week later and the new diswasher has been running great and is even better than our prevous model. Surely a lot of odds worked in our favor here (so please do not get mad if they can't have your appliance installed in 2 hours - I guarantee that they will still exceed the timing, pricing, and service of big box stores) , but we couldn’t be more grateful for their thoughtful service and quick turnaround after describing our situation. Small, family owned businesses for the win - thank you A&D! We will not hesitate to return when it comes time to upgrade our other appliances...

Our clothes dryer failed, and we quickly learned that the pandemic has made it more difficult to obtain major appliances. Our usual appliance store had essentially none that we would want. My son recommended A & D based upon their experience buying appliances for a new home. From the moment I called, I found A & D (and especially our sales guy, Mike) to be responsive, informative, and straightforward. They helped us learn what models they had in stock or had on order that met our criteria. Once we agreed on a model they had on order, we were kept apprised of the delivery schedule. Arranging for delivery, installation, and removal of the old unit was all quite simple, with a minimum of fuss. Everything happened exactly as scheduled. Their plumber (needed for the gas dryer installation) was excellent! He arrived when scheduled and was responsive when we asked for an adjustment in the hook-up. Our utility room was left in shipshape condition, the old dryer was removed, with no mess, no fuss. And the dryer itself (a Maytag) worked correctly right "out of the box." Altogether a very...

Good morning, I would like to take this opportunity to express my great sense of appreciation and satisfaction with a recent purchase from A&D Appliance. Last week my 15 year old dryer stopped working and while speaking with my boss who lives in Medfield about needing a washer and dryer, he mentioned to me he had recently purchased a stacked unit from your company. He said he was very pleased with the service he had received dealing with A&D. On Friday June 14th on my way home I stopped in and met Mike McGinnis. He was a pleasure to deal with and has an outstanding knowledge of your industry. Not only did he guide me to a package that would suit me needs he also informed me the package would be going on sale the following Wednesday. I thought was just an awesome thing to do. The package was delivered and set up yesterday by again by a team of total professionals. You should be pleased to know you have very satisfied customer and proud of your team of employees. They are an asset to your company.

A very happy customer Paul...