Bates Street Lock — Local services in Mehlville

Generally when you walk into a place of business, it's very common for an employee of some sort to greet, welcome or just say hello when you walk in. Not this place. In fact pending on your (Let's just say look) determines the kind of tone & overall service you might get. Had it not been for the fact that I had another customer before me with different (Let's just say look) getting kind & friendly service, I wouldn't have anything to compare these two very drastically different forms of service. Lastly, I wasn't even acknowledged until the other customer was gone. I personally find this to be extremely weird or rude behavior. There's another word for it, but I'm drawing a blank. Customer service should still be a thing even if you don't look like the customer before me or the employees. I'm just...

I was a little bit embarrassed to go in and make my request which was would they make a copy of a key when I brought my own key blank (I recently moved back home to St Louis from New Mexico and brought my favorite Day of the Dead key blank with me). The gentleman said it was no problem and copied my key and was also kind enough to educate me a bit on key blanks and brands and other specifics about keys. I found this information very interesting and very helpful. The service was fast, the key copies worked perfectly and I learned something new. I can't ask for...

I never thought I'd have a favorite key shop, but I do now. This guy has a passionate knowledge of locks and keys and shares that info with his customers. He doesn't just take the key and make it, he lets you know if there could be any potential problems or things to consider—I've never had that experience anywhere else—and in the process he has saved me money. He actually discouraged me from buying something, I walked out of his store with nothing, and it turned out for the best, he was right. I've trusted him ever since and he gets all my...