Misty Rosser-White - State Farm Insurance Agent — Local services in Memphis

The service is good as long as you want to spend money, but as soon as you need to cancel a policy, it becomes a huge problem. All the sudden they aren't getting messages from the customer service center and they need a specific reason to cancel a policy. If I'm paying my money and the policy is in my name and I want it canceled, I should just be able to cancel without having to jump through hoops and make up reasons to cancel the policy. I eventually got done what needed to get done and the office manager did a great job, but the initial service I received when calling to remove one of my policies was appalling. I am the main account holder and the one paying the bill. If I say I want someone removed from my account, YOU DO NOT CALL THAT PERSON AND DISCUSS MY BUSINESS WITH THEM. I will be looking into filing an official...

Good evening StateFarm family my name is Samuel Burt I was in search of some car insurance and I came across your office and I spoke to a lovely agent I think her name was Akasha Austin she was very helpful went step-by-step with me and also not only did I get car insurance Venice insurance as well she was very helpful very professional and I would recommend other friends and family as wellThank...

My sales associate with state farm did an excellent job she made sure that I understood everything about my policy and she went over things with me that I didn't understand and she did not get off the phone with me until I fully understood everything in my policy. She was very understanding and has excellent customer service. I will be recommending my friends and family to her....