Verizon — Local services in Mendota Heights

I decided to switch from AT&T to Verizon at the beginning of this month since everyone talks so highly about Verizon. Turns out, I won’t be buying any Christmas presents this year because my phone bill will be $1000.00. Went to the shop in Mendota Heights, MN and was told my phone bill will be close to $200 for the first month and everything after that should be less since I decided to go with their promotion, buy 1, get 1 free with unlimited everything.

Since there was only 1 phone available the store rep had to order the second phone. He accidentally ordered the wrong phone and told me he’ll cancel it and order the correct one. Both phones arrived at the store and when I got there, they were confused so I told them the situation and called the rep to make sure what I said was true. When they tried activating the second phone, turns out the barcode or whatever it was didn’t work so they had to call Verizon for a new barcode. So on my account it shows that I have 4 different phone numbers.

I looked at my first months phone bill and it was $193.09. My next months bill, $642.37. Following month, $413.23.

I called the store and they said they have nothing to do with it so I will have to call customer service. Spent 1 hour speaking to customer service and they said there’s nothing they can do about. I got the promotion and that the people at the store told me the wrong information but I will have to pay $643.37 next month and $413.23 the following month. All payments after that should be less than $200. Just like everybody else, I’m struggling to make ends meet because of COVID-19.

It still makes not sense to why I have 4 different numbers on my account. I asked the representative if I can send a screenshot of what they’re charging me and showing me on my end and she said no. Now it makes me wonder if I will be paying more than $600 on my fourth bill.

Verizon, thanks for ruining Christmas for my...

My fiance and I went through a trade in on 2 samsung galaxy s10 phones at this location. After a highly unsatisfactory experience at another location (see review on Edina Verizon), we ordered phones for pickup at this store and planned to mail our phones for trade-in. We were exhausted with Verizon in general already, so when I received a call that there was an inventory related issue with one of the phones that would be most quickly resolved in store, I was expecting the worst. I could not have been more wrong.

Every employee at this location was incredibly professional in every capacity - knowledgeable, efficient, and courteous. But Matt, who I believe is the manager of this location, was an absolute Rockstar. He got us the full $800 trade in on both of our old phones, new devices, a better cheaper plan, and 2 new smart watches for basically free! He had to get on the phone and make multiple calls to change our order from pickup to in store late on a Friday night, but he somehow managed to wrap up the entire process in under an hour. He left the steps he could complete later and called me with updates on everything.

When we stopped in to drop off our wiped phones, pickup one of the smart watches that had to be ordered, and complete some final paperwork, we worked with a gentleman named Lee who upheld the standards of this store admirably - excellent customer service and had us out the door in probably 10 minutes.

Overall this location is a shining beacon of hope for Verizon and corporate should seriously consider...

Justin at this store saved the day for me. After hours on the phone with Verizon corporate customer service a month ago to get our phones upgraded (which shouldn’t have been that difficult), I received notice that Verizon spontaneously canceled my order after weeks of waiting for new phones. After an hour on the phone with Verizon last night and 3 people later they still couldn’t explain what happened and no offer to make things right was had. So today I bought new phones at Best Buy but the activations failed and neither my old phone or the new one was working! Justin was so helpful even though I showed up 10 mins before close. He stayed an extra hour and 45 mins to help me work with Verizon Customer Service to resolve the issue! He was the first Verizon person in a month who actually listened, validated my frustration, was apologetic, and was clearly committed to getting my customer needs met. He is not only knowledgeable & industry experienced, but took time to help me understand what went wrong. His patience and dedication to making things right was appreciated...