Menlo Botanica — Local services in Menlo Park

Incredible service and caring attitude! Absolutely exceeded our expectations…My 90-year-old father who has been through a challenging time lately remembered today that his sister‘s birthday is tomorrow. We are in Oregon and she is in Menlo Park. Complicating factors is tomorrow is a Sunday and it’s also Easter Sunday. When we started reaching out to florists at 2:30 PM on Saturday, we knew it was unlikely we would be successful in locating someone who had the sort of beautiful orchid arrangements that we know his sister-in-law and would be able to deliver today. After two conversations with other florists who were unable to help us, we reached out to Menlo Botanica. We feel very fortunate that the person who answered the phone, Kia, is the kind of young woman who wants to give her very best effort to help you. Although she was the only one in the shop because everyone else was out arranging the floral for two large events) Kia patiently walked us through the four different live orchid arrangements that we could choose from that were ready to go. She said if we didn’t mind that it went out later, she would take it personally after she closes the shop for the day. We could not be more grateful. Tomorrow, I will hope to post a photo of the orchid plants in their new home. Thank...

I’m a repeat customer and believe the flowers are beautiful. But I placed an order for Valentine’s Day to be delivered to my mom who doesn’t live very far from this florist, and they were not delivered until the end of the day. I of course understand that it’s a busy day, but it’s extremely disappointing to place my order 5 days in advance and $28 for shipping within a 2 mile radius and not know when they are supposed to arrive.

This wouldn’t have been an issue if the expectation had been set prior to the delivery date so I wouldn’t have had to worry about where my flowers were. I had to call twice to ask for the delivery status. When I offered this feedback on the phone, it simply wasn’t acknowledged, i was just given excuses about how many orders they have, how difficult it would be to promise a delivery time, how busy of a day it is, etc. $142 is not an insignificant amount of money to spend on a small flower arrangement. I don’t need to be spoken to like a child upon sharing my experience and feedback. I understand things happen but would hope for some acknowledgment and accountability for the inconvenience to a paying customer. I probably would have been prioritized if I had purchased a more expensive...

I’m in NY and wished to send a floral arrangement to my aunt whose mom had just passed. First their website is gorgeous. Beautiful pictures and the arrangements looked stunning. Second, I called to follow up regarding sizing and the young lady was very helpful and answered all my question. Third: As others have mentioned, the price isn’t cheap. For the Blooming fantasy (size medium) arrangement I spent $145 with delivery. However when I compared to other florists websites in the Menlo Park area, none of their arrangements came close to looking as stunning. I’d rather pay the money and get something really beautiful and full! They didn’t skimp on the flowers. Online ordering was easy peasy. The arrangement was delivered the same day I placed my order. It was a pleasant surprise when my aunt thanked me and told me Menlo Botanical was her favorite florist in the area. I would absolutely recommend this florist to others. Don’t be cheap. Spend the money and get...