Tesla Stanford Shopping Center — Local services in Palo Alto

I was shopping for a Tesla car. Andres - Tesla sales representative from the Sanford, CA dealership called me and said that they have a great deal on the vehicle I'm interested in: $5700 off plus additional $500 referral discount. I liked that price and he advised me to go through the loan application process, get approved and reserve the vehicle before it is too late. So, I went ahead and went through loan application process, (off course I got an hard inquiry on my credit report), got approved, paid $250 deposit for that specific vehicle and everything looked good, however on the next day after logging into the Tesla app I have noticed that my discount got completely removed and now I'm paying a regular price for that vehicle. After multiple attempts I was finally able to get a hold of the manager, whose name is Jackson, who told me that the vehicle I was offered was no longer available and now I have to pay a full price and wait for the available vehicle, which is clearly a “bait and switch” deal. I told him that it would be respectful if the company was able to keep the promise and honor the same discount for a different vehicle, but unfortunately they have decided to completely erase my order from the system without any email notifications or phone calls. Unfortunately I haven't received a simple email or text explaining what was going on.

Normally, the whole process of buying a car should be a pleasure and joy, because you are buying something new, something you like and have been waiting for for a long time, however in my case the whole shopping experience was an absolute nightmare, arrogant and disrespectful and dismissive behavior of the reps.

Save yourself a time and go to a different dealer with better reviews and better...

It is a blessing to have had a Tesla shop as my first auto shop. Had fun in it . And for a minute or two was given a family facts on Tesla (Please dont even think about it ,I know little of EV or Fossil Duel engine cars).But the excitement and chat about Tesla with strangers was very exhiliarting as they had the model S already and contemplating another Tesla.

Very cool to see mars navigation on teh Tesla consoles of the ModelX (not sure Tesla Roadster has landed on the twin earth planet).

Gosh those machines are sweet !!!

I wonder why the touchscreens didn't provide the price (summary/breakdown) for the Powerwalls and Solar cells, , even though it recommends technical and functional specification configurations. Not sure if it is a company policy to haveprices hidden until purchase or for pricing competitiveness , but I figure if the Tesla cars can be provided to customers for different variations and configurations realtime, why can't the household...

nice showroom, lot of space for you to walk around and feel the cars. the personnel are friendly, not too hard-sell and always attentive when you have inquiries. They are very knowledgeable and always prepare to answer any questions you have. Parking is not a problem too compared to the other showroom in Santana. Open till late evening which a great for busy people to visit after work. Whether you plan to buy or not, you feel great just by hanging around the new...