My family and I had lunch at this location on Monday 8/5/24. Shortly after our meal, my husband had to make several trips to the restroom at the mall. He was the only one to order chicken out of the 4 of us and told me he felt it may have been undercooked.

I tried calling The Melt to give them a heads up and the woman that answered hung up before I could even say hello. I called back and the same woman answered and immediately told me to hold. She did not place the call on hold, I could hear her chatting in the background for a little over 5 minutes (she never came back to the phone). I disconnected the call and tried a third time but this time it went to voicemail.

After an hour, I called again and got someone else on the line named Ignacio who stated he was the general manager. I kindly explained the situation to him and let him know I was calling as a courtesy as my husband repeatedly had gotten sick after eating at The Melt. I told him that it is a possibility that the chicken was undercooked or contaminated and felt it was important to call the restaurant to let them know. He immediately became defensive and began to argue. He told me, "No one else has reported getting sick and we've sold over 200 chicken sandwiches today." As a side note, not everyone reports these types of things. Anyhow, he continued to argue and said, "Our chicken isn't undercooked, it is on a timer and not taken off early. If your husband is sick, maybe he needs to go to the hospital." He told me that he was going to grab something to take my name down, asked for my full name and phone number and said, "I will call you tomorrow to follow up with you on if we got any other complaints from anyone else getting sick. You are the only one to call and complain. I'll see how your husband is doing tomorrow and if he's not better, we'll send him to the hospital." I never received a follow up call from Ignacio. He was very unprofessional to argue with me and speak to me the way he did, especially being that I was kind the entire time. He needs to go through some customer service training because that is no way to treat a customer.