The Melt — Restaurant in Palo Alto

My family and I had lunch at this location on Monday 8/5/24. Shortly after our meal, my husband had to make several trips to the restroom at the mall. He was the only one to order chicken out of the 4 of us and told me he felt it may have been undercooked.

I tried calling The Melt to give them a heads up and the woman that answered hung up before I could even say hello. I called back and the same woman answered and immediately told me to hold. She did not place the call on hold, I could hear her chatting in the background for a little over 5 minutes (she never came back to the phone). I disconnected the call and tried a third time but this time it went to voicemail.

After an hour, I called again and got someone else on the line named Ignacio who stated he was the general manager. I kindly explained the situation to him and let him know I was calling as a courtesy as my husband repeatedly had gotten sick after eating at The Melt. I told him that it is a possibility that the chicken was undercooked or contaminated and felt it was important to call the restaurant to let them know. He immediately became defensive and began to argue. He told me, "No one else has reported getting sick and we've sold over 200 chicken sandwiches today." As a side note, not everyone reports these types of things. Anyhow, he continued to argue and said, "Our chicken isn't undercooked, it is on a timer and not taken off early. If your husband is sick, maybe he needs to go to the hospital." He told me that he was going to grab something to take my name down, asked for my full name and phone number and said, "I will call you tomorrow to follow up with you on if we got any other complaints from anyone else getting sick. You are the only one to call and complain. I'll see how your husband is doing tomorrow and if he's not better, we'll send him to the hospital." I never received a follow up call from Ignacio. He was very unprofessional to argue with me and speak to me the way he did, especially being that I was kind the entire time. He needs to go through some customer service training because that is no way to...

The day BEFORE “My Birthday”, I travel to Palo Alto & go to “Sprinkles” Cupcakes to redeem for a Special Promo AS WELL as taking advantage of my “Birthday Perk”.

BUT…before driving back to San Jose, I decided to grab a bite to eat. As I was strolling around the “Stanford Shopping Center”, I SUDDENLY took notice of “The Melt”. My 1st IMPRESSION was that I thought it was a “Fondue” Restaurant. However, as I peaked through the window, that was NOT the case. At the same time, the restaurant is ORIGINAL & POSH! 😇🙏🏽❤️

Like iniBurger, ordering @ “The Melt” is very EASY & while the Restaurant’s Focal Food is CHEESE, there are a LOT of Options to choose from; additionally, they let us know when the food is ready. All of the food that I order is FRESH & DELICIOUS! It is SO MUCH, HOWEVER, that I could NOT finish it & I had to take the rest home. Moreover, when it comes to their Soda, this is NOT your average “Pepsi” or “Coca Cola”.

Most especially to their “Macaroni & Cheese”, this is NOT like the ones where the cheese comes in “Powdered Form” & in a box. As I mentioned, “The Melt” uses FRESH INGREDIENTS in every order. NO ARTIFICIAL FLAVORS!

My only improvement would just be to use a 2nd Cheese to give it “MORE of a Punch” in EVERY BITE…like “White Cheddar”.

Despite I can’t make the trek every time from San Jose, OVERALL…this Restaurant gets a 5–Star Rating! TRULY Spectacular & Amazing, & yet ALSO…another Recommendation on my list.

Note: “The Melt” has other locations in addition to Palo Alto…such as Campbell, Los Gatos, & Cupertino. CHECK THEM OUT!

With that being said, UNTIL NEXT TIME! GOD...

The Melt @ Stanford: Where Food Engineering Meets Nostalgia (and Late-Night Drunchies)

Three simple ingredients: meat, cheese, bread. Done right, this is less of a sandwich and more of a culinary mic drop. The Melt doesn’t overcomplicate the formula — it perfects it. Think of it as the Tesla of grilled cheese: sleek, efficient, engineered for satisfaction.

Start with their Three Cheese Classic + Tomato Soup — a throwback to cafeteria lunches and roadside diners, but way less soggy and way more soul-warming. It’s the kind of combo that makes you question why you ever tried to complicate lunch in the first place.

Feelin’ hungry-hungry? Go for the Patty Melt. Picture a smash burger with crispy, buttered edges that crackle just right, layered with gooey cheese and caramelized onions. Bonus: it’s made with wagyu, so your taste buds might throw a small parade.

If you’re feeling a little adventurous (or just need to soak up last night’s regret), add mac & cheese to your melt. Toss in garlic fries with just enough punch to keep things interesting, and a milkshake to seal the deal.

Pro tip: They’re open ‘til 3AM. That’s right — whether you’re cramming for finals, closing out a party, or wandering the Stanford mall like a lost Sims character at 2:30am, The Melt’s got your back. Just be warned: it’s a popular late-night spot, so wait times during peak “drunchie hours” can run 20–30 minutes. But let’s be honest — it’s worth it.

Final Verdict: Come for the nostalgia, stay for the wagyu, and maybe fall in love over a shared shake and some crispy garlic fries. The Melt delivers — day or (late...