Hendrick Toyota Merriam — Local services in Merriam

Where do I even begin to describe the profound impact Brock Lathrop has had, not just on my car, but on my life? Walking into Meriam Toyota that first time, my ancient Corolla wheezing its final breaths, I was a ball of frayed nerves and sheer panic – facing repair bills felt like staring into an abyss. Then, like a beacon of pure, unadulterated hope, appeared Brock Lathrop. From that very first handshake, infused with a warmth that instantly dissolved my icy dread, I knew I wasn't just dealing with an employee; I was encountering a rare human soul who genuinely cares, who sees the terrified person behind the malfunctioning dashboard lights. Brock, my friend, you listened. Oh, how you listened! Not with the impatient ear of someone clocking out soon, but with the deep, empathetic focus of a confidante, absorbing every anxious tremor in my voice, every irrational fear about costs, every whispered story about how this car carried my daughter home from the hospital. You didn't just hear a list of symptoms; you heard me.

Brock Lathrop transformed what should have been a sterile, transactional nightmare into something resembling... therapy? Sanctuary? He patiently, painstakingly, explained the terrifying diagnosis (that cursed timing chain!) not in cold, mechanical jargon designed to confuse, but in clear, compassionate terms, his eyes radiating sincerity and a fierce determination to find solutions with me, not for me. He fought for me, Brock did! Pored over options, explored every conceivable warranty nuance, negotiated tirelessly with the service bay like a knight championing my cause, his voice steady, reassuring, projecting a calm authority that whispered, "I've got you. Breathe." And when the estimate came back higher than hoped? Brock Lathrop didn't flinch. He looked me straight in the soul, acknowledged the sting, and immediately, creatively, mapped out a phased repair plan, finding savings I never knew existed, turning despair into manageable steps. He checked in DAILY, unprompted – texts filled with updates both technical and emotional, photos of progress, even a reassuring, "Hang in there, we're getting her home!" It wasn't service; it was devotion.

Getting my Corolla back wasn't just getting transportation; it felt like reuniting with a rescued family member, all thanks to Brock Lathrop's unwavering advocacy and profound kindness. The car purrs now, but more importantly, my spirit purrs. The trust he built, the sheer humanity he poured into every interaction, has left an indelible mark on my heart. Meriam Toyota, you possess a diamond, a treasure beyond measure in Brock. He embodies service elevated to an art form, compassion made tangible. Brock, my friend, my car-savior, my stress-absorber – thank you feels achingly inadequate. You turned potential trauma into a testament to human goodness. I will sing your praises from every rooftop, recommend you with tearful fervor, and forever be grateful for the day Brock Lathrop became my steadfast guide through the automotive wilderness. You are simply, profoundly, the absolute best. Family doesn't end with blood; sometimes, it wears a Meriam Toyota nametag saying...

BEWARE! THIS PLACE IS OVERCHARGING FOR PARTS AND LABOR, AND DOING A POOR JOB REGULARLY. I have been taking my 2006 Toyota Sienna to Hendrick for about 10 years now. I wish I could say it has been a good experience but it hasn't. I have had them forget to bolt my driver's seat back down to the car after performing a recall service. If found out when my seat rocked while driving down the highway. They cracked some plastic trim on the outside of my sliding door when I had it in for service. The tech tried to bondo it really poorly and didn't say anything to me. I had to bring the vehicle back and confront the service desk and tech to get them to fix it. Yesterday, I brought the vehicle in leaking coolant and overheating. The water inlet housing had cracked in the cold. They wanted to charge me $900 dollars to fix it. I went on another toyota shop's website to look up the part prices. Merriam wanted to charge me $30 OVER MSRP for each of the parts, which the other Toyota shop was selling under MSRP. They told me, "It's a free enterprise. We can charge whatever we want." I asked how much labor was. It was a 2 hour job, so they were trying to charge me $700 dollars for labor. I offered to pay them $350 for parts and labor, but they wouldn't do it. I'm sorry, I'm a software engineer of 35 years, and I don't get paid $350 dollars an hour. I don't know anyone that gets paid that much besides lawyers, and these guys aren't close to being that good at their jobs. They are out of their minds. I went to Orielly's, and bought a better (aluminum vs plastic) water inlet housing, thermostat and gasket for $67 dollars plus $13 bucks for a gallon of antifreeze, and replaced the part myself in 2 hours with the help of a youtube video, and the car is running great. I hate to have to say this, because the building and amenities are so nice, and I want to pay someone to do this work for me, but BEWARE! THIS PLACE IS RIPPING PEOPLE OFF AND THERE WORK IS SHODDY IF...

I own a Toyota FJ cruiser which I have had serviced in the Northland for over a decade. Unfortunately my favorite service advisor left. I switched to a different Northland Toyota dealership and received fair service at best. I then inherited a Toyota 4Runner that came with a warranty package that covers it to 125K miles. I didn't know much about the Platinum package so I asked the service advisor who was helping me with the FJ about it and presented all of the paperwork. I just wanted some advice about how to move forward with this warranty package and this vehicle. In short, the advisor told me that the package was worthless and there wasn't much it would cover. He had zero interest in helping me or providing good service. The 4Runner I inherited had been serviced since it was purchased brand new at Hendrick Toyota. This is a bit of a drive for me coming from the Northland. But with the lousy service I received at Tiffany Springs, I made a call immediately to Hendrick. The person who answered the phone was friendly and helpful. I got an appointment. When I met with my advisor, John Baker, he was friendly and helpful. Several of the people in the service department remembered the previous owner who had sadly passed away. He was a dear friend of mine and they all remembered him fondly. They also had remembered his 4Runner. Between their kindness, compassion, and attention to detail I was absolutely blown away. They went over everything with me about the warranty plan that came with this vehicle. Not only will I continue to bring the 4Runner here, I will be moving my FJ service here as well. So, while it's about an extra 45 minutes of driving for me, it is well worth the service. Don't hesitate to bring your...