Aristocrat Motors — Local services in Merriam

Riley Harmon created a flawless car-buying experience for me, even as an out-of-state buyer. As a life-long car enthusiast, I consider myself a demanding buyer. I know what I want from the car, and I want the car-buying experience to be fun by being easy. To ensure that, Riley was responsive, communicative, clear, friendly, professional, patient, and informative, among other things. He responded to every phone call, email, text message in a very reasonable time, and was clear in communication and explanation of their process. The car I bought was the only one in the country in the right color and options combo, which is why I was making the purchase from out-of-state. Not once did he pressure me in any way, despite the unique inventory. The Alfa Romeo I bought has been a life goal, but I wanted to remain rational about the major purchase, so not feeling pressured was important. I flew to Kansas City (my first visit) before the paperwork was completed due my late decision to move forward the previous day. Riley picked me up from the airport, no questions asked. I enjoyed the ride over to Aristocrat Motors while he told me about the city and its history, as well as about the dealership, its management and practices. I truly enjoyed that drive and already felt justified in my decision to make a trip to buy a car. When we pulled up to the dealership, I knew to expect a large, multi-brand campus. It was even nicer than I had expected. Given that the car was a life goal as well as having a sticker price double what I have ever paid for a car before, I was hoping for that ‘above and beyond’ sales experience you always see in commercial, but also knowing that the car I wanted was still a fraction of the most expensive cars that Aristocrat offers. What happened next sealed the deal. The car was not parked in a delivery area outside, not set up in a staging room inside the building; the car was in the middle of the prettiest, most impressive showroom room that I have ever seen, under a massive domed ceiling with indirect lighting, on a stoned floor, surrounded by other Alfas and Maseratis. I was blown away that this is how they treated me. After a quick test-drive just to make sure everything was in its right place, Riley reviewed the online paperwork and pricing that I had gone over the night before. Their online purchasing system is transparent. I could see everything I needed to in one spot, including selecting any applicable manufacturer discounts that applied on my own. The number he showed me matched what I saw the day before, no surprises. Now, the last step before a very long drive home, was the finance office. I was still expecting to walk into Ben Jones’ office and get hit with offers for last-chance, just-in-case add-ons; I was wrong. Ben rattled off the same numbers I saw at home, the same numbers I reviewed with Riley. A handful of signatures in what couldn’t have been longer than 5 minutes, and I was done. My head still spins at how fast that process was, as well as respectful of me as a buyer and my time. I walked out of the office, back over to my new car. Riley thanked me, gave me a parting gift then I quite literally drove off into the sunset. I almost cried looking around myself, seated in a beautiful new Alfa Romeo, with not a single regret nor speed bump to give me second thoughts. The sole thing left to be desired is an Aristocrat Motors location in my home area. Thank you so very much to Riley and all of Aristocrat Motors staff, it was an...

I am typically reluctant to leave negative feedback for a business, but I think it is warranted after my recent experience this past week with Aristocrat Motors. They had a Certified Pre-owned Mercedes that I was interested in. I had spoken to them on the phone multiple times and gathered all the information they had on the car. The car had a clean car fax which was important given it was over $100K price.

I asked them to do a physical inspection of the vehicle to ensure there was not any damage to the paint or body of the car. This was important because of a recent storm with hail, going through the area of their dealership last week that I discussed with the salesman. I had reviewed all their pictures posted on the website. They sent me pics of a couple marks on the paint and then sent me pics of the same spot where their detail shop was able to remove the marks on the paint. I also expressed the importance of the physical inspection as I was driving 3.5 hours one way to get to their dealership. Additionally, I was renting a car for a one-way trip so I could leave the rental car and drive their car home after purchase. They were adamant that car was in excellent shape with no issues. I let them know that I would be at the dealership when they opened on Saturday morning.

When I arrived at the dealership the salesman and I immediately took the car for a test drive and that went well (as it should being a certified pre-owned Mercedes). Once we arrived back at dealership after the test drive, I started walking around the car visually inspecting the condition of the vehicle and paint. The car was filthy with road film and pollen. This vehicle being as dirty was odd given I had asked them to inspect the car the day before and the fact they were aware I would be there when they opened. Upon inspecting I noticed a door ding in the driver’s side back door and a few hail dents on the top and side of vehicle. I asked them to go hand wash the vehicle and I would further inspect it afterwards. After they handwashed it I inspected it again. I stopped counting hail dents at 10 dents covering side, top and the hood. The number of hail dents would probably go up quite a bit once the paintless dent repair person would put the vehicle under fluorescent lights.

I asked the sales guy why they did not have the car clean which led to awkward silence. Ultimately, I was unsure if it was just pure laziness on the dealership or if their customer service process did not include presenting a clean vehicle. The salesman spoke with the director / general manager of the dealership to see what they could do with respect to repairing the damage and price. They offered to take $500 off and me take the vehicle as is. Or they offered to repair the vehicle. When I explained to them that the hail dent repair would result in a Carfax that was no longer clean and that was concerning. They disclosed that they were self-insured and assured me the hail repair would not show up on Carfax. I found this approach very deceitful, and it makes me question their integrity from a dealership and dealership personnel standpoint.

I chose to pass on purchasing the vehicle after expressing to the salesman and director / general manager how disappointed I was in the entire process. A dealership of this caliber should operate with better customer service and more integrity. I hope others find this review helpful when they consider doing business with Aristocrat Motors in...

I rarely write reviews, but after all the headaches I’ve experienced since buying my used car at aristocrat, I feel a review is warranted. Sorry, it’s somewhat of a novel...

I bought a used Jeep Grand Cherokee from aristocrat in June. I was hesitant about buying the vehicle at a non-jeep dealership, but my sales person at aristocrat assured me that Aristocrat has a great reputation to uphold, and purchasing my car from them was the way to go. So I decided to go for it.

First night having the vehicle, I go to dinner at a friends place. When it’s time to leave, I notice a headlights out (really thorough inspection they must have done).

I take the jeep in to get the headlight fixed and aristocrat fixes it, no problems.

Two weeks later, I’m driving for the first time at a consistent high speed when I notice the car heavily shaking. I call aristocrat, they check it out and make a couple repairs.

Fast forward to mid-November. Same headlight goes out again, so I take my car to a Jeep dealership to get the light fixed.

The gentleman at the Jeep service department went to my car to check it out and immediately noticed a sweet smell. Upon further investigation, he noticed my car was leaking a substantial amount of coolant. He also said my tires were in extremely poor condition; keep in mind, I’ve only put about 4K miles on it since I’ve gotten it.

After the jeep dealership checked out my car, they determined I needed a new radiator and should really consider getting new tires. I talked with the service guy at Jeep for a bit, explaining my purchase history of the car, and basically trying to find out if I’m just really unlucky, or if I bought a comprised vehicle. He said the radiator issue could have happened since owning the vehicle, but more than likely it was already an issue when I bought it. He also said that there’s no way they (Jeep Dealership) would have sold a vehicle with tires as worn as the ones on my vehicle. He mentioned that they’re at a dangerous condition to drive in now, and wouldn’t have been too far from that 4K miles ago.

Note: I realize I should have done a more thorough inspection of the tires before purchasing my car, but didn’t expect a dealership with, “such a great reputation to uphold” to sell me a vehicle that would need repairs within the first few months of buying it.

I spoke with aristocrat regarding the recent issues, where they proceeded to give me the run-around for a couple weeks, and in the end did not cover either of the issues.

Long story short, be careful a vehicle from this dealership. They’re good at putting on a friendly, upstanding face, but at the end of the day all they care about...