O'Reilly Auto Parts — Local services in Merrimack

I called the Derry store looking for them to price match on a competitors price, He flat out told me no.

I called the Londonderry store and was told that yes they do price match but not on that battery, which is false information because the warranty for the batteries are the same, two years. She even told me that if I could get the battery for the competitors price I should just go to the competitor because that was a better deal.

I was about to just go to the competitor but a friend of mine really went to bat for O'Rilley's and suggested that I talk to Scott at the Merrimack store.

Scott upheld O'Reilly's values and policies and provided me excellent customer service and price matched the battery.

I will continue my business with the...

Dropped of my wifes car to have a headlight replaced and mistakenly left without a quote or estimate, was not asked to sign anything. Returned to pick up the car with headlights still not working and over $100 bill, without any call for approval. This should have been a 20 min job if the techs knew how to work on a newish vehicle (2012) with a can bus system. Girl at the counter was rude when I asked about the excessive charge. I even contacted corporate with my complaint and they told me the store manager would contact me.. never happened! Long story short, will never go back, and will tell...

I know absolutely nothing about cars! I went in there today concerned because my oil light was on and the two gentlemen that were there were so kind and helpful making sure I got the right product and making sure I knew how to fill the oil so I could get safely home. So often in life customer service is just not what it used to be but the guys that work this location went above and beyond to be kind and helpful to someone who had absolutely no idea what they were doing!!

Thank you so much...