Pizza Hut — Restaurant in Merrimack

We have been to this location before with our family of 5 (our school aged children do Book-It and get free personal pans). Service was always great...until tonight. It was not busy for dine in, as there were two other tables whe we arrived. We waited a good 10 minutes after being sat to have our “server” (honestly don’t know if “Damien” was the cashier, a server, a host or in charge of the phone orders because he was doing all 4 roles, and there were two other servers in house) come over to take our drink order (which at that point we were full ready to give our entire order). And he apologized, I’ll give him that, but not without saying “the front is really slow right now.” We were then told that our order would takmme about 20 minutes (absolutely reasonable). So we wait 20. My meal comes out. No one else’s. Five minutes later, my husband’s comes, and we’re told by “Damien” that our children’s personal pans were “just now put in” because “other phone and take out orders came in and had to be put in first.” Okay so dine-ins get bumped? And adults served their meals while children are made to wait? Anyway, we were told it will be soon for theirs.

About 5-10 minutes later, one personal pan pizza. We ask where the other personal pan is for our other son and the spaghetti and meatballs for our daughter. Damien then goes “oh right! There was pasta and meatballs! I’ll get it with the next personal pan!”

Okay so at this point, we now have two adults and one child have been served, completely separate as none of the three meals so far came out together, and now two children still without food.

Finally the last personal pan and pasta and meatballs come. At which point my husband and I are now done eating (after of course sharing our meals because our children were an apparent after thought, but I digress). My one son hands over his free personal pan pizza for his Book-It to Damien when he finally is served and Damien states “oh I can’t take this.” So I inquire why. Damien replies “it needs to be given at the beginning.” So I respond “we’ve given it at the end of our meal. Can we please have it applied to our bill?” Damien responds “I just like it at the beginning because now I have to change everything.” And he walks away.

We continue to eat.

Damien comes over and says that they have an “extra” medium pizza and be talked to his manager and they would like to offer it to us. We say thank you, that would be nice.

Our bill comes. And we ask for it to be corrected because they charged us the one that was to be covered by the Book-It Coupon. Damien then comes back with the new, corrected bill. Except it wasn’t ours, which we show him and he said “oh yours was right next to this one, I’ll go back and get it.”

I understand that service may be impeded by take out and delivery orders. That the kitchen may be slow. But our dine in service was completely fragmented. There wasn’t a single apology for inconveniencing us, but rather excuses given. Yes we got a free pizza, which we appreciate. But this will be our last dine in at this location.

And I hope that there is better training for the waitstaff that is being...

I was feeling nostalgic for the old Pizza Hut lunch buffet that I used to enjoy as a kid. I called the location ahead of time, and the person who answered the phone was incredibly pleasant and helpful. She confirmed that they offer the lunch buffet on Tuesdays and Fridays from 11:30am until 1:30pm. She said that they hope to add an additional day at some point soon. I arrived shortly after 11:30am, and I was greeted promptly and warmly by two employees. I was seated immediately, my drink order was taken, and I was told I could help myself to the buffet. The restaurant was very clean, the buffet stations were both very clean. One station is a salad station. It was well-stocked with garden salad mix and caesar lettuce mix. Plenty of salad toppings and dressings. By the time I arrived back to my table with my salad plate, my drink was delivered and waiting for me. On my next trip up, I went to the warm food station. There were regular breadsticks, dessert breadsticks, and about six different pizzas with various toppings. Some were their regular crust pizzas, some were the thin crust. Everything I tasted was fresh. The buffet was also well-maintained while I was there. The staff came by regularly to clear the used plates and to check in on my experience. In my opinion, the price was very reasonable for a buffet experience. I hadn't been to a Pizza Hut in years. However, based on this experience, I would certainly return to this restaurant to have the lunch...

I work in the local area, so my delivery options are limited. I give a place 5 times before I leave a review usually, good or bad. I gave these guys 7 times over the past few months while working in the area, and they have managed to screw up every single time. They either forget toppings, forget crust choice, delivery doesn't bring an item, or the delivery team manhandles the pizza (like today) and it comes in half folded (I don't order complicated things). They have told me when I place an order online, to make sure I call in and talk to the manager to ensure the pizza is made correctly. I am absolutely astonished that they want me to do their job for them, to make sure they make something correct for their customer. I always tip well even with these mistakes (25%), and maybe that much is my fault. I can assure you this is/was the last time I will order from there, for myself or for my company. This is sad too, because I have always been a huge pizza hut fan, and this store has single handedly removed all of the appeal for...