Village Auto Repair, L.L.C. — Local services in Merton

Called Village auto on a Wednesday to have my car worked on. Owner Eric said he can work on it Friday and to have it towed in. Did that. When I got there he said it was too late in the day and they wouldn’t be able to look at it until Monday. It was 10am. They called Monday and said they needed a part and they wouldn’t get it until Thursday. No problem. Never called me to let me know. I called them Friday. Owner Eric said I don’t need to keep calling him and that he does have the part now, but he wont be able to work on it for another week. Keep in mind they now have my vehicle for 2 weeks, and he just told me it will be 3 weeks. All while telling me he can get it in on that original Friday. Well next week comes and again absolutely no calls from village auto or Eric letting me know what’s going on. I have to physically drive in to get in touch with someone. I talk with the other owner. Mark. Mark is great. Apologizes for Eric not calling me or telling me anything. Says Erick is out sick. Blames the lack of communication on his partner, and doesn’t take ownership for the business and his partner. Only downside to Mark. I’m the customer, you’re the owner. Take ownership. Don’t pass the blame to someone else on your team. Finally I need to have my car towed to another shop, 3 weeks later with absolutely nothing done to it. And they charged me $100 for the part. Advice to management: Mark: Eric was busy on the phone literally every single time I came in or called. He is rude. He shouldn’t be customer facing and should stick to working on cars. Or get rid of him. He’s holding you back. You were very good and understanding and I appreciate you. I would have been a great customer who would have spent a lot of money over the lifetime of bringing my vehicles to you. It’s just unfortunate for your small business. I’m sure it’s already...

Took my truck in to have the front differential replaced. Eric replaced a new/ used part at my request. He told me it would need to be rebuilt. My question was, if you're replacing the entire differential with a resourced part, what needs rebuilding? He gave me a run- around answer that made no sense so I asked him to just replace used. 1, 600.00 later my truck lasted 5000 miles and it blew up again. I took it back and on a " generous maybe" I asked that he try again. After sitting at his shop for 4 weeks he calls me and says " I must refuse to fix it with used parts. Being that the truck had been there a month I pressed to use it. He slapped it together and charged me 1000 more for a unfinished job. 100 miles later it blew up again. I called and he said it needs to be rebuilt new. For another 2300., mind you. Again I adked" what needs to be rebuilt? He said, quote " right now the cv axle slides in and out.i THINK it locks in somehow"!!. You think!? So, 2600 later and a broken truck " I think" I don't want Eric working on my vehicles. I took it to a different shop. They repaired it with used parts- correctly for 200 less than Eric's first attempt. The mechanic was confused " his words " as to what Eric had done.. I highly recommend not using...

We took our Equinox in to get an engine replacement based on a recommendation. We have had nothing but issues with our car since 6+ months after it got replaced. We took it in 4-5 times to fix the issues (check engine light won't go off) and all they kept saying is "you just need to add oil". Our car finally died (the check engine light is blinking) and we took it to the dealer to get looked at. The throttle body failed and needs replacements, misfire issues, spark plugs are fried, fuel injectors are clogged, air filter is very dirty, oil is very dark. VERY upset about these issues and I'm not sure if they caused more of our issues by being negligent or not doing their job correctly. Many of these issues should have been caught while doing basic oil changes and we are not happy with...