Elements Massage — Local services in Mesa

HORRIBLE!!!!!! If I could give this business zero stars, I would! You don't have to have a "contract" with them, but they require a "membership" and bill your credit card monthly. They raised prices in October without notice and frequently do not have therapists available when working people prefer to schedule massages (like on weekend afternoons), but they will still bill you. You can end your "membership" but not without the hassle of going in person to their "studio" and not without 30 days notice AND they won't refund for any unused sessions (that don't get used because their therapists frequently quit and nobody else is available at the time you originally scheduled an appointment). I have a total of 6 unused sessions with only one of those being cancelled because my schedule changed. They churn therapists rapidly as well, so they likely treat their therapists as badly as they treat their customers. You would be better off finding an independent massage therapist - you will get much better service and it'll be far...

Horrible service. I would give 0 stars if I could. I had an appointment for a couples massage on our anniversary and I received a text message saying that they had cancelled my appointment the morning of. It is impossible to schedule a same day couples massage to replace the appointment that they cancelled. They were very unprofessional and the only recompense that was offered was to reschedule for a weekday. We both work during the week and this has put a huge damper on our special day. I will never use an Element's Massage after this. I wouldn't even try to schedule an appointment with them again. I agreed when I made the appointment that if I cancelled, I would still be charged, yet they can cancel on me and I was supposed to just accept it. If I provided this kind of service, my company would lose millions of dollars in revenue and the US Army would be severely impacted. I couldn't imagine providing this kind of...

horrible experience. if i could rate a 0 i would. imade an appt then i got a call saying that they had to change my appt with someone else a diff day when i told yes i would come in then when i got there they said no massage person is here with that name so i left because my back was hurting bad i went to another massage place right before i walked in elements massage called and said your appt is at this time with that persons name i told them i cant go back im in a hurry have to pick up my daughter they said they would have to charge me $45 for no show even though i showed up not my fault their office is disorganized. dont go to that place if you want to be charged for that massage place for...