What’s Crackin Cafe — Restaurant in Mesa

One of my more disappointing experiences at a restaurant. I've brought friends and family in the past and have had great service and food but my latest experience was upsetting. We went at lunch time on a Sunday and they were very busy, I'm assuming understaffed. The two hostesses at the front did not look or act like they enjoyed their jobs and we were not greeted until we approached them. There were two groups ahead of us, a twosome and a group of 5, and tables were starting to clear. One hostess took back the group of 2 and sat them at a large table that should have been used for a larger group, then brought back the group of 5 and sat them, when she came back she tried to get my party, including one who was obviously dependent on her walker, to sit at a high top table. As this is not a safe scenario, we declined and ended up waiting another 40 min on to of the 20 we already waited just to be seated. A little education to the hostess about managing customer placement would have gone a long way in preventing this situation. The wait staff was very friendly, but again understaffed and missed many details of our orders. I could continue, but to save time, we were just disappointed at the entire experience. I give three stars because I know they are capable of better service, just maybe not for a...

Hoping this feedback helps mgt do better with training and support of their wait staff. I just returned from breakfast feeling completely stressed and irritated after dining at your restaurant. the waitress repeatedly kept coming to the table, and each time apologized for how stressed she was, how busy she was, how we needed to be patient with her, etc. It was incessant. Then she served my breakfast with ice cold eggs - never asked me how I wanted my eggs when she took my order, forgot the sour cream (twice), repeatedly interrupted table conversation, and then when she bought the check stood at the table, once again interrupted us in the middle of our conversation, and then stood there and waited for us to put our pmt out instead of just dropping the check, and then coming back when our pmt was laying out on the tray. I was a waitress for over 25 years. I understand it is hard work but I also understand there is etiquette and a proper way to serve. I am so irritated and that was far from an enjoyable experience!. Please help this young woman understand how to properly wait tables. Thank you. Lastly, the Eggs Ranchero with carnitas was a bit too heavy...

First timer here. Was greeted immediately when I walked in. Decided to sit at the bar to enjoy a quick bite. Asked the server/bartender what was good or popular here and she had no suggestions and just kept about her business. After 13 + minutes, she asked to take our order. We ordered 2 starters and shared a Huevos Ranchero. I requested to bring the starters first but unfortunately everything came out at the same time 47 minutes later. The starters were good but the entree was only warm and must have been sitting there awaiting pickup. The bartender/server never offered a refill on the coffee or asked how our food was, and we sort of felt as an after thought. I am a Mesa restaurant/bar business owner and I do understand the challenges and nature of this business whether it is seasonal or not. However, when you have 4 seats directly in front of you that may require your attention, it's hard to understand why you are being overlooked or simply checked on.

The energy was buzzing with a Friday morning crowd. The ambience and decor was fun. Plenty of...