Men's Wearhouse — Local services in Mesquite

Let me explain the 1 star in detail.. My dad recently passed way and my husband was a pall bearer in his funeral, which brought us into the Men’s Warehouse, Thursday March 20,2025. When we walked in no one greeted us, no one ever came over at anytime to engage. After James tried on the suit, he walked over and asked if there was a tailor on site, at which time the sales rep went and got the Hispanic male from the back. The guy from the start would not stop fast talking to even let my husband tell him what he wanted, and being extremely familiar with suit purchasing/alterations, my husband is very specific. We paid and left feeling confident. We returned, Tuesday April 1,2025, at which time we were greeted upon entering the store, James tried the suit on and the jacket was perfect, the pants were not hemmed per my husbands request. So, the tailor (Hispanic man), was retrieved and my husband explained to him again what he wanted. (At this time, my dad’s service was the next day). Tailor said yeah yeah walked off, I asked the gentleman helping us how long the alteration would take, he said a couple of days,I said no that’s a no go my dads service is tomorrow, at which time he went to the back, came back out and stated it would be ready by 4pm. We left, came back, were greeted, the suit was brought out, James tried out on, and there was NO alterations done to the pants. We have 2 associates helping us, and the tailor was again brought out. James asked him directly if he did anything to the pants and was lied too. At this time James started speaking in Spanish to the tailor, and again the tailor kept interrupting stating “I have 30 years doing this job”, but yet he can’t listen to what the customer wants, nor can he stop talking to listen to anything. He’s extremely arrogant and unknowledgeable. My dads service is the following day, the money spent was never the issue, the fact the Men’s Warehouse was created by George Zimmerman for complete satisfaction. I’m speaking only about this location, because not all locations are deplorable. I’m also speaking about the male tailor and the staff on duty Thursday March 20, 2025, that ignored us the entire hour we were there until they were approached. The 2 gentlemen there on Tuesday April 1,2025 should be commended for their service!! They handled themselves professionally at all times! To the manager-my husband received your phone message and will be contacting...

I have been to several different MW locations in the Dallas area over the past few years and this Mesquite location has the best service overall. The employees are helpful and courteous at this location. I recently had the pleasure of having the new manager, James Massey, help me with some new items I purchased and one that needed to be returned. He went above and beyond and made me feel like a valued customer.

I am a cost conscious shopper who signed up for their emails a while back and usually wait for the online deals. Other locations usually treat me with indifference when I arrive to get fitted or try on items. This location treats me like a celebrity every time. I also worry about tailoring items because I had a bad experience with an independent tailor once, but this location has knocked it out of the park every single time. As a guy, it can be difficult to decide in the store whether I like a certain item. I usually lose interest or get overwhelmed by the options, which is part of the reason why I shop online. Fortunately, they have a stellar return policy which gives me the confidence to buy a lot of items and decide later whether I really liked all of my purchases.

Bottom line - I always receive compliments on the items I purchase from Mens Wearhouse. This is my favorite location in the Metroplex so far. I will continue to return to this location and if you need to look dapper then...

I am very pleased and happy with today's service!! It was excellent and Lee was the amazing person to help us I came with my grandfather to look for a suit and she quickly asked if we needed help, we didn't know his size she measured his arm length size , she measured his neck length , she measured his pant leg, and width of pant she was patient and happy to help and true customer service and completely joyus person! It made the process of finding something for my grandpa alot faster she was quick-witted picking out shirts recommendations and my grandfather looked unrecognizable classy and he felt super excited he loved alot of the looks and we bought $300 worth of clothes!!! She was amazing and I definitely will recommend family and friends to this store!!! Ask for Lee and she needs a raise because she is awesome my grandmother was loving the looks by the way and she was sparking up the love with those two lovebirds it was a very amazing moment for me and them I never seen my grandfather look this sharp and by the way he is 82 years old thanks soo much for you kindness and patience and swift and quick thinking Lee you...