Radiant Jewelers — Local services in Mesquite

I walked in just looking to see if what they had behind the counter fit my needs, but Mehz went above and beyond to show me so many ring options, asked me questions about what styles I was looking for, and even modeled rings to give me a better idea of how they would look! Finally I found the one! When I expressed that I loved the setting and the cut of the stone, but wanted a different size, Mehz and Bobby searched tirelessly to find me the perfect diamond from their corporate inventory, and had the ring custom made. They promised me the ring within 14 days, and I received it in 7! They sent me a text when my ring was ready, and recognized me by name as I was approaching their store front. The customer service from this duo is unmatched, and this shop is more than capable of find you exactly what you are looking for. And the prices? More than fair, I was astounded! Take my advice, don’t waste your time stopping at a bunch of other shops first. Where other salesmen told me “sorry, I don’t have that” or “I just sold my last one yesterday,” Mehz, Bobby, and Radiant Jewelers...

OMG! This is the best place to walk in with a stolen card and get away with what can only be called theft! I can't believe that the owners and staff don't check for ID with a purchase. I had my wallet stolen, and the guy who stole it went to Radiant Jewelers and made a purchase of over $500. You would think that a jeweler would check for ID before running a card, right? Especially if it says "SEE ID" on the back! But no, the manager, DJ, just ran the card, and then let someone who they said was the spouse of the card holder sign (wasn't my husband, and they didn't check the ID to make sure that the card holder was at least there).

Even better? I called them, they tried to blame me for my wallet being stolen, and then told me that they've had this happen before, and they know how to handle it. All because they don't follow the instructions on the back of the card, and check ID for a purchase made. I've never been to this jeweler before as a patron, and I never will. With so little care for proper business practices, how can I be sure of anything...

Overall good experience. Bought a diamond engagement ring here in late 2021. With the "discounts" they had at the time (50% off for grand opening, and 20% for first time buyer) they sold it to me for a little under $5,000 less than what they had it priced at. I took the ring to 2 independent appraisers, who both valued the ring at around $4,000 less than Radiants list price, but a little under $1,000 more than the price they sold it to me for. Confirmed it was authentic 14 karat white gold and natural diamonds. The only thing was, Radiants own appraisal claims the color of the center stone was one level closer to colorless than both outside appraisers said. So maybe they fudged that and the price a tiny bit (although not much more than what is typical), but they still sold it to me for less than it was worth, so I'm not too concerned about it. They also were willing to allow me to lock my price in while I got the ring appraised by 3rd parties. They will replace all diamonds (including center) in case of loss or damage. Owned by...