Campo Appliances — Local services in Metairie

I’m writing this review to alert potential customers and to offer the details of my experience in hopes that this information will help management to address systemic issues that lead to unhappy outcomes for customers and stressful working conditions for his staff.

BRIEFLY:

1 — I bought the highest-priced SpeedQueen washer and dryer.

2 — Right out of the box, both appliances needed repairs. Now, weeks later, I’m still waiting.

3 — Customer service has consisted of glib apologies, the runaround, and unfulfilled promises.

THE APPLIANCES AT TIME OF DELIVERY:

The dryer was completely inoperable and had to have the gas coil replaced. The washer worked but needed lid repair and a bushing replacement. Now, weeks later, Solar Appliance Repair has yet to install a back-ordered washer part.

CUSTOMER SERVICE:

When I first called about the issues, agent told me she would have to call her contact at the manufacturer. Several days later, when that didn’t go anywhere, she tried to give me the runaround by suggesting that I call the manufacturer’s 800-number — which I refused to do. I paid my money to Campo and my legal contract is with Campo — not the manufacturer. I’m glad I didn’t waste time calling the manufacturer, who would surely have only added to my annoyance by telling me to call Campo.

While I was voicing my refusal to call the manufacturer, the Campo rep interrupted me and repeatedly tried to silence me by talking over me. When I asked her to please let me finish, she stayed mum, and when I asked, after a long pause, if she was still there, she sarcastically remarked, “Oh, I didn’t know if I could talk.”

A week or so later, when I called for info about my rebate, my salesperson promised me a call back “right away” — and after four days she still hadn’t called me back.

To be sure I hadn’t misunderstood, I asked whether she had in fact promised to call me “right back.” In reply, she shouted into the phone: “I’M ONLY HUMAN! I WAS BY MYSELF ALL WEEK!”

I expect the agent to be there for me. I don’t expect the agent to look to me for consolation for her cruel working conditions!

When I told her to look for my Google review, she really lost it, accusing me of THREATENING her! And then she THREATENED me, yelling that she would “report” me — for what and to whom, I can’t imagine. If someone who has benefited from my business feels threatened by my disclosure of the truth, that’s not on me.

After I got in touch with Paul Klein, the owner, to follow up on the $300 rebate check he promised that had not arrived after about 12 days, he chastised me for offending and/or threatening both his “girls”! (That’s a direct quote, and he referred to these middle-aged employees as “his girls” more than once.)

With both the floor agents in this store, the “sorry” was a breezy, meaningless, obviously insincere boilerplate “sorry for your inconvenience” — which only made things worse for me. And in both cases, the “sorry” came too late in the conversation.

To me, this kind of apology is a taunt, a further provocation.

As a human being of a certain age — and especially as business person — I know mistakes happen and I am inclined to be sympathetic to front-line personnel who are there day in and day out, specifically to deal with a host of issues, some that are beyond their control.

If I express an issue and feel I am being heard by the rep — and then receive an empathetic, sincere apology, along with a proposal to make things right — my frustration evaporates and I warm up to the agent — and the company! Stuff happens! But when I am treated the way these folks treated me, I feel disrespected, cheated, and angry.

I notice from other feedback that I am not the only one who gets treated this way at Campo Appliances. Most feedback is positive, so it appears that the majority of purchases, deliveries, and installations go according to plan.

But for those who aren’t so lucky — those of us that have issues with products or service — the stunning indifference of staff and management only adds...

I had previously purchased a dishwasher through Campos a few years ago because I wanted a local company that most importantly would send installers that did the job right. That experience proved to be very successful in the entire process from calling in the order over the phone to getting the delivery and the install was truly top-notch. I have used a big box stores before include Costco more recently. When I needed to get the exact model at the exact time I needed it. These stores have been good at delivering the product but the wheels fall off the wagon when it comes to install. More recently, I had ordered a microwave from Costco and the installer, barely opened the box and said it wouldn’t work. I really didn’t have a good way to fight them and so the microwave remained in my living room and eventually picked it up. This is where I decided to turn back to Campos. My only real incentive was the ease of ordering and returning And the warranty, but that’s not useful if I can’t get the Appliance actually installed. I worked on a microwave and dryer order. Well, I did have to follow up several times. They were also pretty good at calling me back as well. The more important thing here is I was able to get a great price. I was able to get direct assistance from Gina in finding the microwave that would fit and They really worked with me on my schedule to get the delivery and install done at a time that worked for me. Costco could have replaced the microwave and it would have fit, but the installer took the easy road out. Campos has top-notch installation and they left the place way better than when they found it and the microwave was difficult to remove, but they got the job done and the new one in. I will continue to do business with this local company because I have experienced two out of two appliance install issues with Costco And none...

Following up on my initial negative review with a more positive one. Paul called several times to follow up and gave me a a delivery time frame and comped some accessories- they have good customer service after all! Let's support them and other local business!

Initial post: Terrible customer service! I wanted to support a local company but they did not bother to call me to tell me my order was in after I waited 10 weeks for it, and they can't give me a time frame for delivery- I have to be home 9-5pm period- the sales person could not care less- there is too much competition to treat customers this way- this is the first and last time...