Hurwitz Mintz Furniture — Local services in Metairie

DELIVERY DRIVERS (Of 53’ Semi-Trailers & Large Semi-Diesel Trucks): If you’re a delivery driver of a large semi-diesel truck with a 53’ trailer, please read this review before proceeding to deliver goods to this particular facility (because this review may be able to help you in a positive way by avoiding some major problems and setbacks).

No. 1: Depending on the street direction you’re approaching this particular facility from (while being on Airline Drive), please understand that all of the “turning-room” will be small and tight throughout the rest of the delivery.

No. 2: If you’re approaching the Hurtwitz Mintz Furniture Co facility by heading EASTBOUND/EAST on Airline Drive, you will have to turnaround somewhere on Airline Drive (or a different street) once you pass this particular facility and RE-approach this particular facility by heading WESTBOUND/WEST on Airline Drive, because the street (i.e., Ridgeway Drive) leading to the Shipping & Receiving Department is extremely small for a successful drive-turn if you’re approaching this particular facility from heading EASTBOUND/EAST on Airline Drive. NOTE: There’s no where to get to the Shipping & Receiving Department from Airline Drive.

No. 3: Once you’ve made a successful drive turn onto RIDGEWAY DRIVE (which is where a Taco Bell restaurant is located at), please slow your speed (and if possible, turn on your hazard flashing lights to ensure your safety and everyone around you by being easily visible). Also, please try to quickly find the white colored street sign that states “HURTWITZ WINTZ CUSTOMER PICK-UP” (which will be on the left side of the street), because this where you would need to make a left drive turn — to be able to get to the Shipping & Receiving Department. NOTE: There is another small street (i.e., Fig Street) about a street-block down the road from the white colored street sign that states “HURTWITZ MINTZ CUSTOMER PICK-UP”) on the left side of street where a delivery driver can have a 2nd option on successfully getting to the Shipping & Receiving Department, but this particular option should be used as a last resort because if you go pass “Fig Street” there’s a high risk you can severely damage the top of your 53’ trailer from large (low-hanging) tree branches. So, please DO NOT go pass “Fig Street”!!! If you do, you’ve already went too far pass the Shipping & Receiving Department.

No. 4: Another good landmark that lets you know that you are in the correct area is the huge [14’2”] yellow colored Clearance Beams. NOTE: Since you will have to make a right drive turn after the huge [14’2”] yellow colored Clearance Beams to be able to get to the Shipping & Receiving Department, please perform a 2-POINT REVERSE BACKUP maneuver.

What is a “2-Point Reverse Backup Maneuver”? A 2-Point Reverse Backup Maneuver for this particular facility is where you get as far right on the driveway leading up to the “huge [14’2”] yellow colored Clearance Beams” and you SAFELY make a left drive turn after the Clearance Beams and SAFELY and SLOWLY drive you semi-truck & 53’ trailer as far you can (while straightening up your entire semi-truck & 53’ trailer, before slowing reverse-backing to the Shipping & Receiving Department). NOTE: The 2-Point Reverse Backing Manuever should help in a positive way with the angle that is needed to dock your 53’ trailer in the SLANTED dock door area!

NOTE: Also utilize your GET-OUT-AND-LOOK technique at this particular facility when docking, because the dock door area is slanted at a NORTHWEST angle. Also, if you can park on the driveway that leads up to the [14’2”] yellow colored Clearance Beam and check-in by walking to the Shipping & Receiving Office, this technique will give you an additional viewpoint and/or perspective on the limited “turning-room” and what is needed by you the delivery driver to make a successful deliver without any problems.

NOTE-3: I’ve also uploaded some photos to support the details to this written review to assist in a...

On Thursday, May 18th, my sister and I visited Hurwitz Mintz with the intention of purchasing furniture for a project with a significant budget. Our encounter with Janis, our salesperson, left us feeling uneasy. It seemed as though Janis was carrying over a negative attitude from a previous customer interaction, which reflected in our experience. However, I strongly believe that every guest should be treated with respect and professionalism, regardless of any external factors. Unfortunately, we felt belittled as Janis used terms like "economical," "sale," and "closeout" within minutes of explaining the store layout to us.

After approximately an hour, we managed to identify the furniture pieces we needed and took pictures to make it easier for Janis. We met her downstairs and provided her with the list of items. However, nearly every item we mentioned would take an estimated 3-5 months to arrive. Considering that the entire design was dependent on a specific piece, I requested a more accurate delivery timeframe. Janis responded by emphasizing the need to place the order by Monday to secure a 10% discount, which was unrelated to my concern. Finally, after insisting, she involved a manager who provided a delivery estimate of 30 days. It was disheartening to receive such little customer service throughout the process.

During our visit, we inquired about cash and carry options. Janis informed us that purchases had to be paid in full before 4 PM. Although her response was slightly insulting, we brushed it off. I then requested a specific quantity of items, and Janis confirmed she had four in stock. However, when I expressed my desire to purchase all four, she suddenly claimed that one of them couldn't be found. This inconsistency was frustrating. When Janis asked if we were ready to place the order for the rest of our selection, I declined, explaining that we needed to measure, tape things out, and decide on the dining room. Instead of being guided through the order placement process like other customers, we were directed to the finance area, which left us confused.

To our surprise, when we went to make the payment, we were informed that American Express cards were not accepted. The overall checkout process was painful and added to our discomfort.

Upon leaving the store, my sister and I felt uneasy and uncertain about the entire shopping experience. It was not merely a matter of poor service; the entire encounter was uncomfortable from start to finish.

On Saturday, May 20th, I returned to Hurwitz Mintz to gather some measurements and re-evaluate a table we were considering. As I entered, the receptionist kindly greeted me, acknowledging that she remembered me from my previous visit. However, our conversation was abruptly interrupted by another associate named Rebecca, who displayed rudeness toward both me and the receptionist. The interaction was completely uncalled for and left us both feeling that the situation required management intervention. By this point, I was rattled by the confrontational behavior of Rebecca, especially considering that I was not her customer.

I had entered the store with a tape measure in hand, ready to make a purchase, but instead, I was met with hostility. The receptionist and I discussed the shocking incident, unable to comprehend what had just transpired. Rebecca's disrespectful behavior continued as she barged into her manager's office while he was on a call, simply to point me out. This incident made it evident that she felt untouchable.

I had interactions with two managers who offered their apologies and assistance. I proceeded with obtaining the necessary measurements, but I remained utterly shocked that I was subjected to such hostile treatment while trying to spend my hard-earned money.

Zero...

This process has been interesting. Mr. Joe who was my salesman was very professional and polite. Mr. Joe greeted us upon entry, asked our preference and told us where we could find what we were looking for. He then asked did we prefer he walk with us or did we require space. I told Mr. Joe that I require space and he gave us just that. Mr. Joe checked on us and I gave him information on the few pieces that I was interested in. I also let him know that I would be leaving the store so he said he'd call me with the information. The next morning Mr. Joe called and texed us the information we needed to make a decision. Later in the day we went in to make the purchase with Mr. Joe. Mr. Joe and the cashiers were helpful and personable. The experience was worthwhile! Here is where things change... My husband went back the next day to pick up our purchase in his truck. Again the cashier was nice. Gave my husband clear instructions on where to go for pick up. She even exclaimed that there were orders ahead of him and they would be approximately 30 minutes before getting him the furniture. No problem! While in the area he was told to go, some guy pulls up telling my husband to get out of that area. My husband ignored him thinking he'd redirect his tone or simply move on. He repeated that my husband needed to leave or he would call the police. My husband says to the guy, unless you want to refund this furniture i just purchased, I suggest you move on. The guy parks his car and goes inside the store. An associate comes out asking had my husband had an altercation with their store manager. My husband replies, it's all good. I just want to get my furniture and go.

Dear store Manager, You ruined a pleasant experience. Do better!

Update: Dear Owner, Neither do I take these things lightly. I also dont appreciate being called a liar. However there was so much to unpack here but you focused on not finding the single interaction on the camera of your loading area. I'd be happy to help identify that employee. For starters he drove a black Mercedes and entered into the store with a briefcase. I could share more details like what he wore, how he looked, approximate time along with the description of my husband.... if you really wanted to identify that individual! But once we identify, and we will, what are you prepared to do with that...