Taco Bell — Restaurant in Louisiana

I’m seeing that I’m not the only one who has experienced terrible customer service at this location. I DoorDash and was alerted to go to Tacobell. When I pulled up I noticed there was no line in drive through and no one inside. At this point the time is 10:29 so I assumed the lobby would be closed. I have been to many locations doing what I do. There is a pick up window at the majority of locations in the area or the drive through can be accessed if the lobby is closed. I chose to go through the drive through. Upon arrival I told the automated system whom I was picking up an order for. The young lady came to the speaker and said I would have to come inside so I’m like okay. There is one car ahead of me and it takes about 3 mins to complete his transaction. So I go around and park then proceed to approach the counter. There is a young man preparing food and a young lady at the window. I was never acknowledged as I tried to get either of their attention. I asked is the order ready while holding my screen to show that it is a DoorDash and I received a notification that the order is ready. I got ignored. The employees switched positions so I asked the young man if they were working on the order and why are they continuing to skip over this persons order and clear the drive through, when I was here first and my time, money and everything else is just as important as anyone else’s. There was another employee sitting in the back of the store with a head set talking to the guy. He made eye contact with me and started laughing. So at this point I’m pissed. They deliberately are not prioritizing the persons order that I have been patiently waiting on. So at this point I see orders keep going out to drive through and I even said out loud that I only took this order because I did not want to lower my acceptance rate and I would literally be delivering 2 miles away. No one tried to help me. The young man actually put his finger up as the universal sign to “wait a min” or “give him a moment” and wasn’t doing a damn thing but being messy and rude over the head set.Why tell delivery drivers to come in and not attempt to have the order prepared when they do come in. I stood there at least 11 mins. Long enough to ready every plaque and certificate on the wall. Mr. Barrow, manager, you have to do better. These youngsters you have working the night shift September 15th 2025 need to be fired. They must’ve thought I was a peer but I am very much old enough to be their mother. I was not rude and was very compliant and patient. Unfortunately I unassigned the order because it was never going to be made. It’s really sad and frustrating that they couldn’t work in the order of operations or at least give a time so I can relay to...

The crew that closes the store have a pool lack of leadership they do what they feel like and don't want you to tell them nothing but if the shoe was on the other foot they won't get mad with you but the one they got to remember when is their turn to get service they want you to fix it all the prompt and correct I drive a cab that's how people flash out on me cuz if they feel like you giving them something wrong they feel offended this will not going to make no difference if they meet their minimum on what they need to make they're going to let them do what they want to do some fast food restaurant it scared to tell other people what to do it's not an uncomplicated you just fixing food you get mad cuz they want certain things done a certain way all you be unattended but your mind be way somewhere else when you do a job do it to the best of your ability the only thing I could see is the people that work there tonight at Taco Bell if they don't want a job give that job to somebody else we need to make the money don't forget your self to do nothing you should never do don't put yourself behind the board fixing people food kind of way and then they don't want you to tell them nothing it don't make no sense for me even argue what they did wrong they see these comments and then not going to change why call a 1-800 number that's the way it's the time why have secret people showing up and then going to remove it but I give you a strong example if you don't meet your quota and your 24-hour ran franchise and you was hired to work at night and when they cut the 24-hour thing out they be burnt up mad cuz he lost his job but that's why your job was created for that's just not since we're looking at stuff the back in the day of his own Google I'll curse y'all to call it a day and don't second-guess myself I just want to see the reader I give you something to think about cuz what the sensor show know what you did wrong you could talk to your blue in the face there's not worry about what you read they couldn't care less what's going on a lesson they change the people that work at the window and in the stores and take the most serious everything will come out right but until then I couldn't give a care less if they was coming or going cuz that's just how the service I just got at this...

Do not go to or order from this location! I've had multiple recent experiences where:

• Service is poor/non-existent • Closes at random times, whenever they feel like it (noon on a Wednesday for at least 30 mins??) • Food is often cold, does not taste good, and/or is poorly made • Inside tends to be dirty • "Workers" (in name only) mill about

My most recent and final experience: I went to pickup a mobile order for my wife around 5 pm on a Sunday and the car in front of me was at the drive-thru box for a while. They drove up (and off apparently) and I approached the box. Nothing. No greeting or anything. I waited a few moments and figured there was something wrong with it so I pulled up. I see a lady inside the dark interior and she says the box doesn't work, so I have to come inside (thanks for posting a sign on the box saying that...).

As I go inside I inform others about to go to the drive-thru that the box is not working and would have to come inside as well. We all go in -- three of us which eventually turned into 6 -- to get mobile orders. No one greets us. No one acknowledges us. Not a "we'll be right with you" or any explanation for the poor/slow service. It's quiet inside — definitely not the sounds of an open fast food place doing business. We stand there waiting and waiting and waiting.

Finally a worker asks what I need as if I'm bothering him. I say I have a mobile order. They begin "making it" but is actually more milling around than anything while going as slowly as possible. It takes about 15 minutes for my "fast food" order to come up while no one else has been helped. I ask for Dr. Pepper and they tell me it's out. I grabbed my order and as I leave I wish the other 5 people remaining good luck. They all say 'thanks' with a depressed sigh. Who knows, they may still be waiting.

No one expects Taco Bell to be 5 stars or the employees to be enthusiastic, but this location doesn't even attempt to do the bare minimum. Avoid it. Go to better locations on Veterans at Bonnabel and Veterans...