GameStop — Local services in Miami

Just had an experience that left me with bad feelings. I called earlier today to ask them to place on hold a game for me that was supposed to come with special magnets on purchase. Person on the phone said no problem, they'll hold the game and magnets. I go in later, a different person rings me up and says the magnets are preorder only even though the email I received said "Purchase this game" not preorder. So I left after purchasing and realize he slapped on a game warranty without deliberately asking me. Yes, it probably was on the pad and I should have looked closer, but he definitely did not ask me if I wanted a game warranty. So basically inconsistent messaging plus sneaking charges. I don't frequent GameStop that much and this whole experience basically reminded me to not bother in the future. 2 stars because the employees were polite and the person on the phone...

DO NOT EVEN COME HERE, this is the worst game stop that I have ever seen, the customer service is awful, they lie to you about their policies, they told me I could return something and get credit to buy something else and the next day the SAME PERSON told me I couldn’t do it, the employee actitud it’s totally inaceptable, ultra disrespectful, bad face, bad body lenguaje, even saying things like “I didn’t say that so you do whatever you want”, whoever is working today march 29, 2025 at 4:55 pm should not even be allowed to work in the customer service industry at all, it’s literally the worst treatment I’ve ever seen (the clients before me had the same situation) absolutely the worst experience in a game stop ever, DO NOT COME TO THIS STORE EVER, they don’t deserve...

I came at 7 to sell items. There was a sign “on break back in 30 mins” with no specification of when the break started or what time to come back. I knocked in on the door and a young man answered. He said he was the only one working and on break. I asked when the break stated he said it just did. I said I had items to sell. He said he wouldn’t take any of it. However I know that GameStop does that the items I have because I checked online. He says online is incorrect. I asked to speak to the manager. He says that’s not possible and shut the door on my face. Waste of time. He obviously doesn’t care about his job and was just looking to not work with people until the store closed. Don’t go to this store it’s a waste of time. Not sure why he’s getting paid for not...