Subway — Restaurant in Miami

I placed an order tonight on 12/13 around 8:15 pm for pickup at 8:35. My boyfriend went in to pick up my order once it was ready at 8:40 and was not even greeted upon arrival as he was the only one in the store at the time. The gentleman “gallego” finished what he was doing and later asked if how he can help, and when my boyfriend said he was there for a pick up he then said there was nothing to pick up. I am sitting in the car watching the guy “gallego” waving his hands around and my boyfriend getting agitated, and receive a call from my boyfriend confirming the location. I sent the confirmation and the order which said it was the correct location, and the order placed.

He had given the order to the Uber driver that was just in the store, and was now refusing to remake the order as he “could not do that”. My boyfriend got upset because it was not our fault. The order was made via subway app, and not Uber. He reprinted the receipt which stated at the top it was for pick up. He kept arguing and being rude saying that it was not his fault. He had to call his manager to approve the remake of the order. My boyfriend demanded that the order be made as now he was wasting our time arguing a situation that he messed up, and gave the order to the wrong customer. Once he decided to make the order my boyfriend walked away and gallego continued to argue and say it wasn’t his fault and he wasn’t supposed to be remaking the order. My boyfriend got even more angry not because he had to wait for the order to be remade but because he wanted to make us at fault for his mistake. So he asked him to be quiet and just make the order because at this point he didn’t care what his excuse was.

As someone watching this go on I can tell you he wasn’t working with us to try and come to a solution his body language was very aggressive and rude to a customer and you can tell he continued to instigate a situation he was at fault for.

I understand mistakes happen. If he would have realized his mistake even after seeing the confirmation from the subway app we would have been okay with the wait of him remaking the order, but you DO NOT argue with the customer who is showing you proof that you are wrong. If you messed up that is YOUR issue with your manager which should be addressed after the customers situation is corrected.

At the time left prior to closing chances are he would have disposed of more items left over that day than would have wasted making the order twice. At the end of the day it cost way less for you to make a second order than it would for us to buy a second meal for his mistake.

This has to the the WORST experience ever. And I so hope this gets addressed directly with him.

Because if this is the trash you have working and representing your company Then I’m sure you’ve lost more customers than you’ve served

If he’s the only one in the store then poor customers who have to deal with him. If he was having a bad day well then he...

Last Night I had the worst Subway experience of my life. I just got off my 12 hour shift of work and was starving. As I drove down Tamiami, I saw the Subway light open and I turned into the plaza. I parked, got my belongings, and as I walked to the door, the employee ran to the back and turned off the Open sign. It was 10:33pm. I knocked on the door to see if she would even acknowledge me, and she kept hiding behind the wall and I saw her peaking out. Though your sign did say that the store was open until 11 pm, what made me irate was the lack of professionalism your employee displayed. If she would have came out and said, the store is closing early today for reparations, or apologized and said the store really closes at 10pm, something! But to run to the back when she saw me approaching the store, and peak around the corner until I left was rude and unprofessional. Of course, as I entered the car, she came out and continued doing whatever she was doing. This is unacceptable behavior for any business and I am sure whoever the franchise owner is would not appreciate someone like that working at...

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