Nonn's — Local services in Middleton

Many of our neighbors recommended Nonn's for our numerous house renovations. We used Nonn's for replacing carpeting with luxury vinyl in our basement living area and was completely satisfied. We then used Nonn's for tiling our new tub area in one of our three bathrooms. After a few months, we had an issue with one of the tiles and Nonn's sent someone to repair it. We then solicited Nonn's help with replacing our bathroom floor. We decided to go with 1" hexagon porcelain tile, black and white. To say that the tile installer was incredibly underqualified to install the tile is a vast understatement. During installation, I noticed a pattern issue. I pointed it out to the installer and he fixed that particular problem, but then, after he grouted, we noticed that in correcting the original problem, he created a new problem with the pattern. We also noticed that the tile in the closet (the previous homeowners tiled a portion of the closet that also serves as the ceiling to stairs below) looked unbelievably bad. Not only was the pattern completely off, but the tiler made a mess of the grout, both in the closet and along the bathtub. See the photo of the closet tile. A supervisor was sent to assess the situation and agreed that the issues needed to be corrected. I asked that the same tiler not be sent and was told that he had a "right to cure." I then requested that the same supervisor oversee the corrections. Somewhere along the line, I made it known to our sales representative, Lisa, in an email that we are incredibly unhappy, to which she basically wrote "I'm sorry your tile wasn't installed correctly." After more tile was ordered for correcting the issues, the same tiler and the supervisor attempted to fix the issues by removing and installing individual tiles, only they did a poor job in many places. See the photo of black tile that was not properly aligned and set. We complained that there are still issues, despite a supervisor "overseeing" the corrections. A "fixer" was then sent out, and when the fixer noticed all of the areas we had marked for correction, he told us the best thing would be to remove all of the flooring and re-do it. He contacted the same aforementioned supervisor before completing any work. After contacting the supervisor, he changed his tune and began replacing individual tiles. Lisa followed up with me a week or so ago in order to inquire as to whether we are satisfied. I told her all is fine. However, two days ago, while walking barefoot in the bathroom, I noticed at least two areas where the tile is not flush. That is, one or more of the tiles are raised and now that the grout has "settled," the grout looks like Swiss cheese in areas. We believe the "fixer" was correct in that the floor needed to be re-done completely. We are incredibly dissatisfied with Nonn's and will not return, which is a shame for Nonn's, as we have two more bathrooms, a kitchen, and two levels (flooring) to remodel. We have ensured that all of our neighbors, especially those who recommended Nonn's, know about the completely botched tile job and the fact that Nonn's demands 100 percent payment up front, before installation (said neighbors seem surprised, perhaps as though Nonn's has changed its payment policy). Everyone with whom I share the Nonn's cautionary tale is shocked relative to the problems we have experienced AND the fact that Nonn's demands 100 percent payment in advance. It is my recommendation that those looking for qualified, seasoned professionals to install tile...

Visited several tile stores, and I found a tile that would work at Nonn’s. I was ordering a small order and they said I would have to pay for it upfront and there would be no returns. I said well if I get the product that I order, there will be no returns. I received a call in less than two weeks and excited. I went to pick them up at their warehouse, which is not at the store. Took a look at them before I signed and they were a completely different color than what I ordered. So I had to sign for them and I did and wrote on the sales slip pick up that they weren’t the right color and I’m not taking them home, but I’m taking them back to the store to discuss it with the sales person. I took them back and discussed it with the person who sold them to me and she was adamant that they were within close enough to not except the return. I left them there a couple of days never heard back from her and she was supposed to talk to the owner. I contacted them after a few days in the same story that the color was close enough. Wow, which started out to be nice people and a great conversation with anything, but that when the tile came in the wrong color. I took my wife out so she could look at the colors because she actually didn’t see, the ones that came in. After looking at them with the sales lady, my wife said you don’t see a difference in the color and she said no they are the same as the floor sample. My wife said are you serious and she said I’m dead serious. And we left. I contacted my credit card company to let them know we did not take the tiles and they were the wrong color. Within a day I received an email from the sales rep saying that they’ve credited in my credit card for the amount that I paid for the tile. I’m putting this out there because I think people should know who they’re dealing with and I think the store is just not really caught up in many aspects of their show samples and how they conduct their business. I’m not putting in the sales person’s name because I feel this is a management or owners position because she seemed a bit frightened about the whole thing. So I probably won’t ever go...

I am writing this after years of frustration with this company. Everyday I look at the countertops that Nonns installed in the house we built. To say we are dissapointed would be a huge understatement. The worst offense is the slabs they installed were either stained by them or switched out on us and now I have red stains in my white & grey countertops in the center of my island. They also installed them with a crack which seems like they glued back together hoping i wouldn't notice. I used them for countertops, flooring, tile, etc. I have had no luck getting them to help since, not to mention even admit they screwed up and up apologize. They blame me and say I chose the slab. To them it is just another job, but to me it was my new house and every day I am reminded of my poor choice in using Nonns. Beware, they do not care about your home or satisfaction. Just...