Backyard Structures — Local services in Middletown Township

Jamie Mcallister

Horrible experience with the owner using vulgar and inappropriate language; his inability to listen to my point of view and come to an understanding to resolve the issue was very unprofessional. I have never experienced a business manager or especially an owner with such a lack of concern for what someone had to say in order to come to a resolution of a problem

The owner of Yardworks Jamie Mccallister left this review on my Google listing of my business in retaliation for a litigate BAD review I wrote on his Google listing. seems somehow he had it removed so I'll post it again here.

I dealt with John at their Keyport location in mid November for a swing set I was looking to purchase as a gift for my children for Christmas. the initial process was smooth and seem less John followed through and was very helpful in helping me select the set that would fit in the space I had. Note I provided pictures of the space and measurements of the area I had.

I ordered the set and had set up and install date with him for Dec 22nd or 23rd. a week before I called to make sure it was all good to go and John informed me that they could not get stock of the swing set in the color I wanted. this was a month after ordering it.

We made some concessions and agreed on another manufacturer that he said he could get for the next week. NEVER heard from him on the 22nd it was a Tuesday... on the 23rd I called and he said they would not come because it was raining. after some back and fourth they sent the crew down. When they arrived I was not home and they showed up with a fully assembled swing set. John never mentioned that the set would come on a flatbed fully assembled. what really got me upset was the delivery guy that they noted to me is a Pastor said to my wife that "Christmas would not be Happening at this house this Year"

I told them to hang there and I left work with 7 of my co workers made it home and fully disassembled and reassembled the set myself with the help of my men. The delivery guys would not help me in the slightest way. I left them to set the swings and side bars and made Christmas Happen for My children.

All in all I would not recommend this company to anyone.

When I told the guy John and Jamie that their delivery guys upset my Wife and asked them to please be nicer to her they told me on the phone "Don't tell me what to do with my guys" They are all nice in the beginning but when they have your money they could care less.

I see only 1 positive review on his Google listing and investigated it to be a friend of theirs. So that should tell you what Your dealing with if you choose to do business with them you'll be disappointed...

I ordered my shed in February 2021 and was told it would take 12-16 weeks. I ordered to have my shed built on site because our backyard has a lot of trees and the other half has sod that we didn’t want trucks on. 23 weeks later we are told the shed is ready. The manager was out sick but the fill in advised that is being away for the weekend was fine and they would install the shed on Saturday. While away, our cameras showed that they drove a pickup truck full of stone over our sod (unnecessary) and because of the rain left tire tracks. After returning home, the shed itself was beautiful but they never installed the ramp that was included. They also had to level the ground to which they are now telling me I owe $2600 MORE for leveling the ground and adding a few more pieces of wood. I spoke with Jim (manager) when we got back who immediately took blame and said “shame on us” that they didn’t send a property checker. A week later, they’re now sayings sod destruction is “normal wear and tear” but they’re not landscapers. Not to mention me having to get an irrigation consultant check my sprinklers because they drove over the sod when they absolutely did not have to. Now they’re claiming I owe more money because they had to make the box taller and said it’s on my receipt that’s it’s only a 1 tier box (just says “box” on my receipt). They also admitted they never sent a property checker out to examine the area where the shed is supposed to be built. Instead they sent their guys and built more without asking me and now want to bill for it. Had they sent a property checker like they’re supposed to this would’ve been avoided bc i never would pay someone $2600 to level a 12x18 area. After having a conversation with Jim on the phone and he kept interrupting me, he then threatened me that he would report me to “Monmouth county”....

The entire experience of buying a shed through Backyard Structures was outstanding. From the beginning, Jamie and Jim were not only knowledgeable, but as nice and friendly as could be. They helped us pick out the perfect shed for our needs. We had done research and found their pricing to be better than the other suppliers we visited. Their commitment to customer satisfaction was evident in the delivery process. As a result of the incredible amount of rain our area experienced, we had to postpone delivery several times due to our fear that our property would be damaged since it was so wet. Jim assured us that when conditions were right, he would have our shed delivered - which he did. They went the extra mile to accommodate us, which really showed us that their commitment to customer satisfaction was at the forefront of their business.

We highly recommend anyone looking to purchase a shed to visit Backyard Structures. You can be confident that not only will you be getting a quality product at a good price, but more importantly you will be assured that you will be dealing with...