If they dont like your decorations, they will take them down without even contacting you. It would be considerate of them to mail a letter or an email and inform customers that they did so and explain why. It would be even nicer if they offered families to come pick up their special decorations (that legally are considered (personal belongings) at their office within 30 days. That would not only be the right thing to do but a reasonable solution instead of taking the liberty to tear down the decorations from a loved ones gravesite. My family spent a whole day replacing an old crumbling brick border on my parents graves with expensive landscape blocks, fresh mulch, and new mum bushes. A month later it was torn down. They removed everything but the mulch. No note, phone call, nothing. My sister was upset and called. They were rude and cold. They said they had a rule about no new borders as of 2010. Borders and bushes that were put in before then were "grandfathered in" to their rule and allowed as exceptions. My sister explained to the person on the phone that the block border we replaced was originally put there in 1994 when our dad passed away. They did not care. Now the rains have washed most of the new mulch away and our parents are buried in a muddy mess. It a sore sight. Not beautiful like it was when we painstakingly fixed it up. It saddens us now everytime we visit our parents. We know they would have never picked this place if they knew how strict this business is about putting up...
Read moreMy parents are buried there in a treed location, and I intend to join them when my time comes. The place is serene and beautiful, especially in the older sections. Quite historical, too. Maintenance seems to be excellent, the staff cooperative in the couple of requests I've made.
I find the complaints spurious. Yeah, people want to leave flowers and remembrances , but then don't come to tidy up later. The same people would be griping if no maintenance was done and there were dead wreaths and flowers all...
Read moreMy family and I would like to thank all the staff who helped us with the passing of my father, Kenneth Stenquist. All the accommodations were setup with ease during this difficult time. Every detail was taken care of, and that made his day so special when friends and family came for his burial service. We would highly recommend your facility to others who have lost a loved one. We will always remember the day we buried him because you made it so special for us! Thank you from the bottom...
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