Elite Trampoline Academy — Local services in Middletown Township

We’ve attempted to use this place a few times and have had recurring issues with it. After today this will be our last time stepping foot in the door. Our daughter has some special needs like sensory and mild ADHD but nothing too drastic. Apparently the staff here doesn’t tolerate it or don’t want to be bothered with it because my wife said that on a number of occasions they flat out ignored her, only helping with the other kids. I was never there to observe it so I didn’t know how bad it was but it was enough to have my wife stop bringing my daughter at one point. We decided to give it another try and signed her back up for the trampoline class 1-2 months ago because she loves trampolines & jumping.

She has VERY curly hair so hair ties are typically a challenge with her. We usually use the fluffy ones so it doesn’t hurt her because the small ones get tangled and typically won’t stay in unless they’re too tight. Today she apparently took it out before we got there and I didn’t notice until we were inside. I asked for one at the front desk and they provided a narrow black one. Being her dad I typically don’t tie them well so she kept coming back to me for help. I told her I would take her up front and ask one of the girls for help but her teacher stepped in and said he would do it. He ties the thing so tight it was unbelievable. I couldn’t even get it that tight if I tried. She just starts sobbing. The guy didn’t say a word. I was so furious. I just told him we are leaving and promptly cancelled my membership at the front desk. I will be filing a complaint against him as well. He’s lucky I am not filing a police report.

Update to this review - I finally get a call back from them to acknowledge the issue after I tried to contact a manager 2x and followed up with an email. The person I was speaking with proceeded to lay blame on me for not having a hair tie in the first place and it was breaking regulations that were in the waiver. Way to deflect blame away from the fact that your teacher did wrong and made my daughter cry. Great customer service you have. You people are rotten evil people and I would never EVER recommend anyone to step foot...

Let me start by saying that Elite Trampoline Academy has World Class coaching. If you are looking for your son or daughter to strength train, develop their core, and gain a sense of confidence in themselves, you will not find a better place to do so. The Elites coaches are the best in the country and even the world for that matter. Coach Tatiana (Olympic coach), Coach Slava (former World Champion), and Coach Steven (former Olympian) emphasize consistency, dedication, and attention to detail. They are experts in their craft. I have two daughters that go to Elite, one who is on the competition team and the other who loves going to the recreational classes to spend time with these coaches. I can not express my gratitude for what these coaches have done for my daughters regarding their confidence, listening skills, and instilling the ability in them to be better athletes and people. If you are 5 or 15 and on the fence about signing up this is your message to give them a shot, you will not be...

One star is too generous.

We had an extremely upsetting experience at this gymnastics facility. The owner aggressively yelled at our daughter and even went so far as to grab her arm—completely inappropriate behavior, especially for someone working with young children. What makes it worse is that despite clear footage showing the incident, the owner denied it ever happened and has refused to take responsibility or offer any kind of reimbursement.

All the children run through the hallway—ours was no different—but instead of addressing it with the parents, the owner went straight to the child in a confrontational and unacceptable manner. We have never been treated this way at any children’s activity before. If you can’t handle working with kids respectfully and calmly, you shouldn’t be running a business for them.

I would not recommend this place to any parent who values their child’s safety and...