CVS — Local services in Middletown

This one star is STRICTLY for the PHARMACY. This has got to be one of the most poorly run pharmacies I've ever had the displeasure of using. I live very close so it would make sense that I have my prescriptions sent here but I may need to reconsider after the poor customer service I've received in the last 6 months. Last night I needed to pick up a script after work and noticed the drive-thru line had about 4 cars so I thought it would be quicker if I just went into the store.....WRONG. For starters, there is literally 1 couple ahead of me in line while an older gentleman is checking out. When the couple ahead of me got up to the counter they gave their name and other information and the slow-moving monotone pharmacy tech goes to retrieve the scripts. He returns with the wrong one (I overheard the name was completely different and a male...) then slowly returns to get the correct one. After slowly checking these two out it is FINALLY my turn (I had been waiting 10 plus minutes in line at this point) I got my script and told the tech I needed a refill on another one they already had in their system. He tells me he can't help me at that counter and I'd have to go to the "Drop-off" counter, which I get and was fine doing except I waited there for an additional 5+ minutes with no one acknowledging me only to have the woman who was just standing around complaining about how she has to replace her car FINALLY came over to help me. This is just one of MANY problematic interactions with these guys. I wish I could wrap my head around WHY this location is SO terrible at their job. Hey...

This is probably one of the worst pharmacies I have ever been to. The pharmacist i think his name is Dan is terrible. I had some problems with my insurance and at first one of the pharm techs were really helpful, they called my insurance to get info and everything but then when they still couldnt figure it out after i had told them what i thought it could be and to try it that way, Dan told me to contact their help desk but that it would take 3-7 business days to get an answer. Which is already unacceptable, so i told them i would call insurance and see what i could do about it. Well i ended up calling med one in middletown to see if they could fill it cause it is a med i cant live without, they said yup we will get it sent over to us. I went back in as a curtesy to tell them why and when i went in i stood in line and heard them TALKING ABOUT ME IN FRONT OF OTHER PATIENTS. So i went off on him, and he laughed in my face. Then tried to say med one was having to same problem to make himself feel better. I went to med one and they were able to figure the problem out in 2 mins and i got my medicine in 5 mins. Needless to say i will NEVER be returning, and i made them switch every single one of my meds to med one instead. DO NOT GO HERE, THEY BREAK HIPPA. I work in the healthcare field, they dont know that but they sure will when i report him for...

1 star this time, earlier in the week a 5 stars. Everyone was very nice which is why I go to CVS in any state. I am assuming manager (name withheld/today) and another employee were standing in the walkway (with unpleasant looks) when I rounded the corner with my 2 SD. I had their vests on my shoulder as it was hot outside and a backpack purse. The manager walks up and states no dogs allowed. We had 1 pee in here. I grabbed the obvious vests on my shoulder and said they are SD. At the end I provided a SD card from the ADA for her to copy for future reference. She did not, walked away flustered claiming she was not rude. She did not handle it professionally to ensure this did not happen. I was mad , I felt she owed me more than an half a**excuse, to be genuine. Apologize. As a Manager of a corporation. My SD doing their jobs pushed me toward the door. 1 of many functions they provide (their was a several reasons for that). I always have my SD's use the restroom before entering an...