Middletown - Goodwill Retail Store & Donation Center — Local services in Middletown

Our experience started out fine with a clean store (not always the case in thrift stores) and finding a few deals. However, $20 for a vintage Pyrex is crazy! You're a thrift store not an antique shop! Very Bradley bags were hanging with the linens and tagged "linen". Weird. Just because something is made from fabric does not mean it's a linen.

Our bad customer service experience happened during checkout. We had an employee put something heavy up at the counter while we continued shopping. When we went to pay (10 minutes later), another employee had already returned the item to the floor so we had to wait while they went to find it again.

Then I went to put three clothing items on the checkout counter and got scolded like a child by the cashier "don't put things on top of the hangers".... There were a few hangers sitting on the counter -- I don't know why --- but it was a small counter so I'm not sure where I was expected to put my items.

A professional way to handle that would have been to remove the hangers from the counter allowing a paying customer space to put their items down.

Nothing horrific but probably won't go back...

Items were expensive and I came for 50% off colored tag of the week but I couldn’t find one single thing of that tag color. I saw employees pulling the color tag first thing in the morning at 9 am opening time. Carts and carts are full of tags on that color sale. And then these were carted away in backroom. I understand the store needs to pull items to make more room for new items but what’s the point of doing color sale tag if they’re all pulled out right away on the new color tag sale day. What about putting them all on one sale rack so customers can buy them out fast? Again the things are so expensive and you got...

I don’t know why I keep coming back. To any goodwills at this point. They just keep getting worse. Prices are insanely high and the items are not worth the price points. I asked the employee to open a baggy so I can check the items (because we all know those bagged items get broken easily) he refused to open it and refused to get the manager. He was very condescending. He tried to play it off and be “nice” but he didn’t care at all. I ended up not getting the items because I made him look for the flaws then… and he found some. Hey GOODWILL stop putting things in bags to be broken. Figure out another way to...