BVLGARI — Local services in Millburn

I bought a Bulgari Save the Children Ring for Valentine's day from Bulgari at the Short Hills Mall. My significant other was elated but the ring was too big. We both rushed to the store one evening in order to exchange the ring and arrived 15 minutes before closing. Lucky right? Not at all.

We were asked by the manager if we needed help, we said yes, showed him the bag and proceeded to tell him the issue when he abruptly said he couldn't help us now and walked away. We spent 20 minutes waiting to be taken care. At 7:05pm a sales person took care of our exchange and after looking at some engagement type rings we were on our way.

Unfortunately, we returned tonight, Feb 21st because my significant other realized the next day when they wore the ring and almost lost it, that it was still not the right size. We told this to the salesperson and the salesperson said because it was worn she would have to speak to her manager who was not far from where we were speaking.

The manager did not even have the common courtesy of coming to us, formally introducing himself and explaining what he could do. Instead, he told the salesperson in order to exchange the ring we would have to pay a 150$ restocking fee, a quarter of the value of the ring. Basically, he showed zero empathy and as on the first occasion, showed how much more he valued his time than ours.

My intention was to become a returning customer and even buy engagement rings from Bulgari, but when the manager ruins the experience and your significant other is all too aware of what has happened that is no longer a possibility.

That a luxury brand could give a customer such a terrible experience is extremely...

Atrocious service.

I’ve visited this store twice before deciding to buy online.

My visit yesterday the person assisting me was contemptuous and rude — correcting the way I wanted to wear the jewelry, not answering questions, and insisting that she could not provide me sizing information so I could compare to the Bulgari website. Furthermore, she had no idea what the company’s internal policies were: I asked about Bulgari’s Klarna partnership, which in the online store allows a customer to split payment across 8 weeks. She sneered at my “payment plan” and started putting away all the jewelry I was browsing, I think in an implication I couldn’t afford the jewelry.

In my previous visit a different salesman insisted I re-enter the store after I had already left, to pick up his card from the ground where it had accidentally slipped from my hand. After I got on my knees and was walking to my car afterwards I became bothered by this. I’m buying 5 figures worth of jewelry and the customer service rep can’t help me pick something off the floor?

I love the Serpenti collection and instead ordered online, arriving tomorrow. However I will not step foot in this location again. I don’t know how they expect to treat customers so rudely and still make sales. Cartier, Van Cleef, Tiffany, and Yurman were all fabulous and are...

Many thanks to Carrie for helping me get my bracelet repaired. She was meticulous and responsible throughout the process, communicating with me patiently and thoroughly to ensure I understood each step.

When the bracelet was first returned to the store after the initial repair, Carrie carefully inspected it and noticed that the clasp wasn’t restored perfectly. She immediately contacted me, and we both agreed to send it back to the service center for further work. Now that it’s back, the bracelet truly feels like new.

Two years ago, I had it repaired once before, but when I brought it home, I couldn’t even open it. I ended up returning it again, and after that, I left it unused for a long time. Recently, when I tried wearing it, it broke. This time, Carrie ensured the bracelet was properly restored, and thanks to her efforts, my confidence in Bulgari has been renewed.

Once again, I sincerely thank Carrie for her dedication and professionalism—she truly embodies the quality and excellence of the...