Neiman Marcus — Local services in Millburn

I went here in my Construction work clothes to buy my lady a pair of shoes. I selected two pair that cost over 500.00. I asked the salesman if he could get me a pair that hasn’t been tried on. He told me that “we don’t have that much inventory due to our distribution only sending out one shoe per size. I pressed him to let him know I was buying them right now and I need an untouched pair because her foot is very small. He repeated his reasons again. I then left and went to the car found the shoes online and put them in for pickup. I ordered two of each and the site informed me that they both would be ready by 2pm if ordered now. In disbelief I called the store and asked for a manager from the shoe department and I was told they would have to call me back. I waited 24 hours and no one called. I called back again and I’m still waiting. I’m an African American man and I spend tens of thousands of dollars in this store every year. Normally when I stroll in with dapper clothing on, I’m treated like a star and on this day I was filthy dirty. I own one of the biggest black owned construction companies in NY&NJ. I’m not saying this to pull rank but I have money to buy what I want when I want it and many of the salespeople know me when I’m clean. Side bar. I saw one of my regular salespeople and she didn’t recognize me until I greeted her. I asked her to help and she said I was already working with the gentleman. I honestly feel like they discriminated against me. I’m never late on Store card, pay it off before it’s due. This is a huge concern that you want people to come in the store and buy $500.00 shoes that some woman have stretched out of shape and you sell them as new. In this last week I spent over $13,000.00 on my card online and I’m bringing it all back. I will not be a poster board for this companies Merchandise when they don’t care how they treat me. Update: The store manager reached out to me and was able to get me the Valentino shoe untouched and the same YSL that was stretched out. They gift wrapped them nicely and I came in to pick them up and purchased a nice dress for my lady. The following week, I came in with 3 unworn items to return. I was waiting on Jeff a nice clerk who is always outgoing to finish up a phone call so that he could assist me. While waiting an older gentleman approached and asked if I followed him he could help me. He took me to another register. He tried to return two of the three and I was told that I had to speak with customer service. He then walked me back to where I was originally waiting with Jeff, by this time Jeff was free. The other gentleman picked up the phone and dialed an incorrect number twice and then asked Jeff what was the number to Customer service. Jeff gave him the number, he tried it again and it didn’t go through again. I then chimed in and asked if he tried the third item to see if it would work, he replied I tried all three. I corrected him and Jeff took over and all the items were returned smoothly without a call to customer service. I’m changing my rate from 1 star to 3. While there are some issues in this store most of all the workers are outgoing. The managers here will resolve issues swiftly. It’s likely I came upon a trainee on both situations and if this is the case then, I’m sure they’ll get it right. Thank you Mgt. Johnothan for helping me with the shoes and Shakira, and Jeff for always being so helpful and outgoing. The store offered to treat me to lunch but I’d like to treat the three of you to nice Steak...

I am Edith Genuario, who together with my best friend Lucille King have been very loyal customers of Neiman Marcus Short Hills in New Jersey for over 20years (you can check our credit history). We constantly shop there and go to lunch in the NM Cafe frequently. Customer Service is impeccable. Our husbands always tell everybody that it’s our second home. Everybody is so wonderful & accommodating especially Mary Dhakhwa from Designer Handbags & Anita Amatya from Men’s Wear. They are your greatest assets. Their professionalism, patience & genuine helpfulness & caring always makes a significant positive impact on our shopping experience. Shout out also to the ladies in cosmetics especially Sisley, Jo Malone & La Prairie. They always go the extra mile to make our shopping experience a very pleasant one. We always get invited to the spring & fall fashion shows & we’ve never missed any of them. We always have a wonderful time as evidenced by the Facebook postings of Lucille King( you can check her FB page). Every show was always a great day until yesterday, March 8,2025. As our usual practice, we always come early so we can take our time and enjoy the festivities before the show. We went straight to the 3rd floor where the fashion show is usually held and after checking in we were met by a lady who told us to sit in the second row in the back of the runway. I politely told her that we were Mary Dhakhwa’s guests and if we could sit in the first row. She told us and I quote “ I’m Barbara, I ‘m doing the seating and I want you to sit here. “ We were dumbfounded because the place was almost empty except for a few people and we know that no seats were reserved for anybody except for very few people which we understand. After we sat down where she told us to sit she proceeded to sit people in the front row. Mary Dhakhwa finally came . We told her what happened and she told us to sit where we wanted to sit. We hesitated at first because we didn’t want to create trouble but Mary said that the seats we wanted were not reserved for anybody. This lady Barbara saw us change our seats but never said anything. The fashion show was great as always but the bad experience really put a damper on our experience. We felt so unwelcome. We were treated so unfairly. We have no idea why she treated us that way . We’re not ones who would use the color of our skin ( we are both Asians) as a reason but we couldn’t think of any other reason because we are always dressed to the nines. The experience has taught us a lesson that not everyone in this world is colorblind. We are both in the service profession and we deal with the public a lot . Never has one person treated us in such a way that made feel so small. But we didn’t let the experience dampen our shopping spirits . Lucille King bought a Christian Louboutain pocketbook afterwards and I’m going to order one before the end of the week. I just hope that somebody would talk to this lady Barbara who we later found out was the manager of the 3rd floor. We believe that as a manager, she should set the example to the other people who work there. We would also appreciate if we could talk to her in person and maybe we will be able to understand why she treated us that way . Thank you and we look forward to hearing from...

Lovely store. My review is service related. I went in to purchase and old favorite and try something new. The ladies at the main fragrance counter were quite cold. Not sure if I looked like the “type” to just linger and not purchase anything? I ventured away and stumbled upon my favorite scent in a different area, at which point a much warmer young woman walked me over to fragrance to grab my desired size. I could see AND hear the two fragrance ladies discussing the fact that the commission should have been theirs. How unprofessional! I purchased with the pleasant young woman and then asked for a sample of something I was looking to try - of course being redirected back to fragrance. The fragrance counter women flat out told me no - as there wasn’t enough left in the bottle? I’m sorry; ARENT YOU NEIMAN MARCUS!? I lingered JUST to see how this would play out; lo and behold, a gentlemen associate walks up, and makes a sample of the SAME fragrance for a different customer. I then ask HIM for a sample, and he gladly obliges, ONLY to be reprimanded (in my face!) by the fragrance counter ladies who came scurrying back from gossiping in a corner to say LOUDLY “I told her NO” Somehow there wasn’t enough for my sample, but there was enough for two!? What poor taste! I just spent $300 between fragrance and makeup and asked to sample a $425 Creed that I was planning to purchase for an uncle in a few days - I know this doesn’t make me a big spender in your company’s eyes, but some of us choose to spend hard earned money to feel Queenly for an afternoon. Left feeling like the peasant commoner in not good enough shoes; Train your staff not to be so petty and biased. Utterly terrible and hurtful experience, outside of the lovely young woman from Florida and the bubbly Asian gentlemen who actually provided...