Tiffany & Co. — Local services in Millburn

It was my first experience at this store and will definitely be my last. I came in for two things and both had a negative outcome. I wanted to get my engagement ring machine engraved, and also wanted options on how to go about adjusting the size for a better fit (without actually resizing it).

I was directed to customer service where a lady by the name of Lourianne assisted me. She told me that the only thing that can be done to adjust the fit without it being resized, was to add beads onto the inside of the ring. I will admit I was skeptical at first because I didn’t want any marks or dents on the ring after the beads were removed, but I still decided to go for it. I was told this process would take two weeks.

A week after dropping off the ring, I received a call from customer service saying that on my type of ring, solitaire diamond ring (SDR), they weren’t able to do machine engraving therefore was “upgraded” to hand engraving. I don’t understand how Lourianne wasn’t able to tell me this when I was in stores?! Isn’t customer service supposed to know this right off the bat?

After the two weeks, I was called in to the store to finally pick up my ring. As soon as I saw it, I noticed the ring had gotten resized and no beads were added!! Exactly what I didn’t want! On top of that, the engraving was horrendous. Couldn’t even make out the initials. Lourianne then proceeded to apologize as she stated she was under the impression I didn’t want the beads added. At this point nothing could be done to undo the situation, but to have the ring sent back to have it resized AGAIN to it’s original size and add the beads. Really?! Later, to make amends, the manager gave my fiancé and I a gift.

Although my overall experience was a bad one, I’m grateful that my ring (from the outside) looks the same. There’s no way of telling it was resized, which I’m relieved by. Buyer - be sure to READ your receipt before signing to make sure that what you’re requesting is documented!! This would’ve saved me from one less...

We ordered a platinum wedding band from them on Dec 2. The ring arrived at the store a week later on Dec 9. When we picked up the ring we noticed that it had noticeable large scratches on it. We brought it back to the store, at which point they apologized and said that it never should have passed the quality check. They suggested that we send the ring in for high polish. We told them that we needed the ring by Dec 20 because we are flying to France for our wedding ceremony. They assured us that they would expedite it and it would be ready by then. A week passed and we did not hear anything. We called the customer service line and they told us to go to the store to pick up the ring. We went to the store today (Dec 20). First of all, it took them 15-20 minutes to find the ring. When they finally brought it out, my husband noticed it was much looser than the one he tried. We eventually realized it was the 3 mm instead of the 4 mm ring we paid for. When we confronted the salesperson, she admitted that it was not actually polished, but ordered (incorrectly) from a different store. She became defensive saying it wasn’t her fault that someone else ordered the wrong ring. Then she went to the back, came out 10 minutes later and thrust 4 mm ring at us in a smaller size than the one we ordered and said “why don’t you just take this one.” No apology or explanation at all…?! The manager came out and apologized later but it was too little too late. We wasted 3 trips to this store for NOTHING and are left scrambling to find a last minute ring for our ceremony. This experience has completely ruined Tiffany’s for us- we will never be buying anything from this store ever again. It is completely not worth the premium and the headache. Get more competent...

Came in to fix the bracelet, was given the same estimate by Peter and another associate and told I would get the details in the email. Never received the email. Called and spoke to Amanda the next day. She asked what the estimate was, I told her and she agreed. So after 3 people from the store gave me the same estimate, I receive the email with the estimate 30% higher than the original one. I called back, spoke to the manager Tina and she said, there was no way I could be given that estimate and there was probably something I misunderstood (mind you, confirmed by 3 people prior), it was a mistake and the estimate in my email is correct. After I questioned their professionalism, she said she would call back. I received a call back from Amanda apologizing and saying it was a technical error. Well, the manager of the store blamed that technical error on me an hour before🤣. Amanda said they could fix the bracelet for the original price. No thank you. I’d rather fix my bracelet at the Grand Bazaar in Istanbul than at Tiffany’s. On top of that I will never forget how I was buying the sunglasses and asked for a new pair and an associate, after opening the cabinet full of sunglasses boxes, asked ME to look for the specific number on those boxes to find the correct...