Prada Short Hills — Local services in Millburn

arguably the worst customer service i have ever encountered. the asian sales associates were very sweet, but the middle aged white woman was just extremely rude to anyone thats poc, gave my mom and me dirty looks the entire time, didn’t even let me check my shoes in comfort, and basically started mumbling weird remarks as if we couldn’t hear her. she threw my shoes in the box after i looked at them and got upset when we were speaking in our mother tongue as if it’s an requirement to speak English all the time. it’s so embarrassing to have one person ruin your complete experience. it’s no wonder everyone complains about this place, it’s honestly better to just shop online or take the time to go to the New York location where you will at least be treated with respect. i bought two things at this location and both times were a complete disaster. the manager is arguably the only thing that kept me sane and is the only reason i even went a second time. the one star is for him, thank you for...

Absolutely exceptional service at Prada!

I had the pleasure of being assisted by Michael Guo, and I can confidently say he made my entire shopping experience unforgettable. From the moment I walked in, he was warm, professional, and incredibly attentive — not just to what I was shopping for, but to me as a person. He offered me some drinks, made sure I was comfortable, and took the time to genuinely connect.

Michael helped me pick out a beautiful wallet (which I absolutely love!), and even followed up by sending me a pair of sunglasses I was interested in — stylish and practical, just like his taste! 😎

Another team member also kindly offered me water and was very courteous, making the entire atmosphere in the store feel upscale yet welcoming.

If you’re shopping at Prada and want 5-star treatment, ask for Michael Guo — you won’t regret it. He represents the brand with heart, elegance,...

Terrible experience, my girlfriend and I went in to look at a specific bag she likes that she was strongly considering purchasing but the sales associates that was assisting us was extremely rude. He did not give Her a chance to really check the bag out. He was fast to snatch it back as if we were going to run out of the store with it. His body language spoke for itself, he simply did not want to help us out. Mind you we are a younger couple but come on it’s 2020 no need to assume anything negative. In addition we asked about a bag in the display in the front of the store, his words verbatim “take a picture and look for it online” then I went on to ask “ does the bag not have a name” he said “no” like what kind of answer is that. Overall bad experience if you want customers to spend money at your store get better...