Universal Systems Inc — Local services in Millcreek

DANGER!! DO NOT BUY FROM THEM. I'm ashamed that I gave it even one star. My opinion is the ownner/manager is dishonest. I purchased a 34 inch Asus monitor. My client was unhappy with the crispness or sharpness on the images. The USB drives on the side of the monitor would not allow the CPU to recognize or acknowledge USB devices when connected So I called ahead to let U.S. know That I was returning the monitor. Dave the manager, came up with a policy that i have NEVER heard of. Unless you have ALL "original pachaging" it was Not Returnable and was unable to provide me with a refund. In the 3 years I have doing business with this company, I have never heard of this policy, and I have returned defective equipment WITHOUT the original packing material. I offered to pay for packaging the would ensure safety when shipped back to manufacturer.

I went there the very next day with the original box and monitor only, and set it on the counter and walked away. As I said at the beginning,DO NOT BUY FROM UNIVERSAL SYSTEMS, as you will never what new "policies"...

Called to find out if they had an nv link bridge for nvidia a6000 gpu's. Person I spoke with informed me that they didn't sell them individually. (Not a problem) after I told him the reason I'm looking for that particular one,(which is I need the slot spacing as the one that is for my gpu model 3090 isn't going to work with my mobo slot spacing), he asked me what my purpose for needing it was, I informed him, then he proceeded to talk to me like I was stupid. I told him I've been building systems for over 30 yrs, and don't care to be talked to like I'm an idiot, have a great day, and hung up the phone.

You guys lost my business after that phone call. I've purchased items several times over the years, and that guy just lost you business from me...

One of the few places left in SLC for hardware and DIY as well as IT departments looking for "that one odd cable or connector" and can't wait for CDW or amazon to ship it. I love this place. They always have whatever I need, and the techs enjoy the problem solving of getting a round peg to fit in a square whole because your company doesn't "have it in the budget" to order a vendor solution, and you can't wait until next quarter to get your tech...