Tractor Supply Co. — Local services in Millis

Back in April of 2018. my friend and I decided to buy some chicken coops they had on sale. Since we didn't have the money for them, we put them on layaway. They had my coop in stock and put it on layaway. They didn't have my friend's coop but they said they'd order it from another store and keep it there.

The next couple of months, we both made our payments on time. They even called my friend to tell her that they had accidentally damaged her coop and were going to give her one that was $300 more than the one she had put on layaway as compensation.

So we go to the store to make the last payment and pick up our coops. They had hers in the back. No problem. Mine was another story entirely.

Apparently, they sold my coop that was supposed to be on layaway at some point over the last few months. They never contacted me to say that they had inadvertently sold it (they didn't know when). They just let me keep making payments on a coop that they didn't have. To make matters worse, they didn't even have a coop of any kind, at any price or at any store to give me!

The manager gave me some lame line about that they were getting baby chicks in a few weeks and they might (I stress, might) have some then. When I came back to the store a few weeks later, they had chicks but no coop.

They did refund my money in the end but I'm still at a loss as to how someone can mess up something simple like a layaway...

I ordered online for in-store pickup on 6/20. It said online that it was delivered to the store on 6/26, but to wait until contacted when it was ready for pickup. After not being contacted, I tried calling on 7/1, and no one picked up, so I sent a message online with no response. I sent another message on 7/5, still no response. I called today, and the person said that it wasn't in the store and to call the online number, so I did. The rep checked, said that it was indeed signed for and should be there, and called the store. She then said I had to call the store back later when the manager was there. I called back, and the same guy I talked to earlier said yes, it was indeed there because he knew the person who signed for it. I asked why he said it wasn't there earlier, and he said "hold on" and went away for 10 minutes, which then put me to some automated voice asking for my party's extension. I had to call back again, and a different person answered. I was placed on hold, and the same thing happened. After they were too busy, I canceled the order on the 5th call, which they were able to do quite quickly and easily. Going...

I drove 45 minutes out to this Tractor Supply to get an egg incubator, because I want to support local businesses instead of relying on Amazon. Online it said they had an egg incubator that was $60 - bit of a markup, but I figured local stores have a right to that. However when I arrived, there were only two egg incubators: one for $179.99 and one for $169.99. The first one was the exact same one Amazon had for $50. That's over 300% the price.

Personally, I find that kind of price gouging during inflationary times predatory. It's going to hit older folks who don't know how bad the mark up is and just accept it because they're not used to shopping online. So I'm writing this review to advise anyone planning on coming here: please look at prices online first, so you don't get scammed. (And I'd advise Tractor Supply to stop price gouging, if they don't want to lose customers...