Millis Animal Hospital — Local services in Millis

Stop charging too much for services!! Recommendation to anyone deciding to go here, get a WRITTEN quote for all services, and SHOP AROUND. Read below to see our recent issue with Millis Animal Hospital. I tried to dispute this with my credit card company but was told I could not since we didn't have a written quote. BE CAUTIOUS.

We have been long time clients of Millis Animal Hospital (2 dogs over the course of about 18 years). We have been through several vets there, and many nurses and have always been pleased. The staff has always been great, but since the last staff turnover we have noticed small things we were not pleased with. This past weekend was the straw that broke the back!! Our current dog (a chocolate lab) got into some D-Con this past weekend and we had to take him to the emergency Tufts facility in Walpole. He is doing well and needs follow up blood work for 4 days following the emergency visit. Tufts quoted us $60 per blood test, but said we could see our regular vet if we preferred. Monday morning I called Millis Animal Hospital and explained the situation and asked for appointments for his blood work. I asked how much it would be and the receptionist told me that she would not know until the doctor did the draw and the test - I explained that Tufts was $60 and I was expecting their charge to be similar - she did not express otherwise. Well, it was NOT! They charged us $165 for ONE test, after the fact! They did NOT tell us ahead of time that the text was nearly 3x the amount (remember, this needs to be done 4 days in a row). I called and spoke to the receptionist, who referred me to the doctor. The doctor than said that I had to speak to the office manager, Courtney. The next day I spoke to Courtney, and after a series of discussions and calls, was told that that was their price and that was that. She did explain that as a smaller facility they did not have the flexibility with these types of tests to keep the costs down - okay, that makes sense. But with an unhappy customer, one that has been a happy and loyal client for 18 years, why wouldn't you offer some sort of solution? Especially since I explained that I was NOT told of the HUGE cost difference ahead of time, and was made to believe it would be comparable. Nope, nothing. This is not a smart way to run a business. We are changing vets immediately. (BTW, I have two other friends who have already, long before this situation, left this facility. One because they recommended unnecessary surgery for their dog - that is what they found out when they sought a second opinion with the desire to find a lower cost option. The other friend left just because of the small things I mentioned at the beginning of this post.) Bottomline, avoid Millis...

I really don't understand the reviews on here. I had a totally poor experience here. They are more concerned about earning money than taking care of animals. I had to take my dog to the vet for an ulcer in his eye. After the first visit, I got charged $277.00 for the visit and meds. When I checked online the meds, I found out they were only $10.00. “If you go here, ask for a prescription, or you’ll get gouged on the prices”. Before I went to them, I asked them about the pricing and they said it was only going to be $66.00 for the checkup. They started adding charges without confirming pricing with me first and then, they gave me my wonderful bill and told me to give the medication for a week and return for a follow-up in a week. On returning for the follow up visit, I had an emergency and arrived ten minutes late. I was told by the staff that the doctor wasn't in, (that shocked me) because, I could see the doctor in the office through the windows as she ran to the back to hide. When I questioned them, they reluctantly helped me while scolding me for being late and they made an “exception”. Finally, they did nothing. They told me to go see an Ophthalmologist because my dog’s eyes were not healing and to top that off, they didn't have any referrals for me. She explained that all Ophthalmologist were booked out 3 to 4 weeks. (What was I to do?) and the icing on the cake!!!! They wanted to charge me for the follow up visit. Since when do you charge for a fallow-up? They talk down to people, scold them, and then charge them what they want. The manager called me the next day to complain to me for getting upset with her staff. I’ve never heard of such a thing in my life. I thought she might be calling to offer an apology, but then told me, I can never go back there and she didn’t like how “I” treated her staff. All I did was question their practices and fees. So go figure. If you don’t bend over and accept their treatment, they don’t want...

Update Feb 2025 Pup needed her annual shots and as usual the Techs and Dr Cochran did a great job of calming our pup and getting the shots and even a nail trim. Update Nov 2024 Pup needed something to help with itching and Dr Cochran was great. She has a special with pups that have troubles going to the vet. UPDATE Aug 2024 Our Pup injured her Dew Clay at Daycare and they go us into the office that afternoon for a check on it and bandage. We then scheduled surgery the next day to repair the injury. Can't ask for more caring and great service UPDATE: You cannot ask for a more caring group of people. Sadly we lost two of our pups, one to cancer and the other sadly due to old age. The compassion for you loss is very helpful. We take our current rescue pup there and the service has remained GREAT. So far my experience has been great and the front desk is courteous and easy to work with and Dr Cochran is great. Nice smaller Vet Office that is clean and reception is attentive and friendly. Smaller waiting area works great for my lab as he gets excited and wants to say Hi to everyone. The Vet visit with Dr Cochran went great and the tech was really...