Bizcom Electronics Inc — Local services in Milpitas

Worst company I've ever had the displeasure to work with, not even deserving of 1 star.

Communication with customers and even with their own front office is slow to non-existent. Their internal systems are buggy and disorganized. Ordered an ASUS recovery media from them, and it takes over a week for them to ship my order. This was after I called their offices to request an update and change to overnight shipping, which I was then told wasn't possible despite overnight being an option on their site.

Prior email inquiries about my order was ignored, and once they finally do ship, their internal system is so awful, it can't even give me a correct tracking number. Inquiries about that issue is of course met with more delays and non-responses.

Avoid this company like the plague, and take your product to BestBuy or elsewhere for repairs and recovery media. Better yet, avoid ASUS altogether for forcing you to use this company, disgraceful.

EDIT: 8/10 update, my package was "delivered" but I can't find my package anywhere, typical. STAY CLEAR OF THIS COMPANY, i can't say this enough.

EDIT: 8/12 update, got my package finally, after a month. If you can, just take your problems to ASUS, avoid these guys since they'll just...

HORRIBLE HORRIBLE RMA EXPERIENCE. Not sure what ASUS was thinking when they contracted these people to repair their notebooks, but I've never had such a dissatisfying experience with a company before. I have had to send my notebook in 3 times, since someone is clearly incompetent in this business and cannot repair a computer properly. On the third try, they kept my computer for 22 days, said they got a replacement, and then said that they actually had a miscommunication and they could not find a replacement anymore and that I would have to continue waiting.

When my whole miserable experience was about to end -- when they finally began to ship my device out, I was told that I'd get overnight shipping, but guess what? I have to wait another 5 days to receive my computer back because, again, this company cannot do business correctly.

It's a shame that Asus is even connected with such a ridiculously horrible company. I'm sorry Asus, but you're seriously losing out here. Good luck with the other dedicated customers that you'll be turning away. Because you sure are...

3 years ago I had to RMA my Asus gaming laptop because the power port stopped working. I got it back and obviously that worked. Last year my laptop felt hot and abruptly shut off while playing a graphics heavy game and wouldn't turn back on. It worked again the next day. About a week ago, it dawned on me that the vent on the right side wasn't blowing any air out. That was the fan to the GPU. I opened it up to find that the fan wasn't even connected. They forgot to plug in the cooling fan for the GPU on a gaming laptop! They were the only ones to service my laptop. It has never been opened since. And the dust on the CPU fan and none on the GPU fan can tell you that it never worked when I got it back. For 3 years my laptop was running on one fan, probably overheating itself constantly. Definitely overheating one time to the point of an emergency shutdown. EDIT: Since the pictures don't want to show up on this page, you can see them in the review...