AT&T Store — Local services in Minden

I was able to get all my questions and needs met from this Minden AT&T store. The young manager, Noah I believe, surprised me. He dressed nice (which shows he cares about his job) and knows his stuff. His team was very friendly and had people moving faster than the big store in Bossier. I'm talking multi-tasking on another level! The Mgr. was up front about all the charges and even saved us money: no hidden fees!!! The Bossier store (a main AT&T hub) lied to us about the (hidden) fees and prices. Bossier told us our bill would reflect the amount we wanted to and could afford to pay...LIES!!! We said we would never go back to Bossier on our next upgrade. The Mgr. @ the Minden AT&T was honest, funny, and helped my wife and I pick out the right plan for us. The store was clean, and we did not have to order anything. Our pervious upgrade at the Bossier AT&T did not have the phone I wanted and waisted 3 screen protectors before the lady got it right on my wife's phone, and we still got over charged! We went back to the Minden AT&T store for our next upgrade and that same young Manager. He and his team not only set up mine and my wife's phones with all the trimmings, but they also helped us do the transfer (contacts, data, and pictures) from the old phones to the new ones. Bossier told my wife and I that we had to do this ourselves by downloading an app. We lost contact information, pictures, and other information. This young man and his team had all our pictures in albums and notes set just like we had them in our old phones. Bossier was supposed to be the actual AT&T store... we were just a number to them. We will go back to the Minden store on next upgrade just like this past time. Thank you, Mr. Noah and team, for treating us like we matter and understanding money is tight. Just talk to AT&T about some different options for the ear buds like Sony xm5 or...

The problem is not the tech support or the store personnel. They are awesome at working for a bad company that cant get their tech straightened out. This has been my experience for my 1 and only year with At&t.

On a cloudless day the internet service cuts in and out. Works for no more than 5 mins. I have powercycled the modem about 10 times when I'm home and it works then for 45 mins until it cuts out again. On rainy days it works flawlessly.

I have called customer service 8 times over the past year with the issue still not being resolved.

When I was asked for the customer service feedback survey it refused to work as well so I had to post this here:

I was given an old outdated dsl modem on the initial installation which cost 200.00. Also the line for at&t on our block needs to be replaced or repaired. It has not been taken care of for over 5 years now. My mother in law who lives at this address discontinued her at&t service due to the SAME issue and after incessant calls to customer service it was never fixed. She cut her internet and went with sudden link instead.

So if you dont want to lose a customer for life then: 1) fix the line on the block, 2) send me or give me a updated modem that will work, i reqested to have it shipped to the store and i will pick it up since its too hard to ship it directly to me. If your goal is to ensure service is working than I have to inform you, that you have been extremely neglegent on that goal.

My 1 year term is coming up in 3 weeks and i will go with another ISP since they have better customer service. I hate to do this, but a I just cant rely on good internet at McDonald's and walmart. I would like to have it at my home.

Is that too much to...

Update:

Apparently I don't learn very quickly. I switched from another carrier and was told AT&T would pay off my old phone in the deal. That didn't happen. I wouldn't have made this switch had I been told that up front. AT&T just flat lied to me to get my service. Buyer beware.

I recently switched to using a Google Pixel running Android after using an iPhone for 13 years. I found out Visual Voicemail didn't work with Verizon Prepaid which is a big issue for me. I drove here to ask about switching my Verizon Prepaid to AT&T. The guy told me it wasn't a problem and that I just needed my account number and pin. I went home and got the info. I decided to get my exercise by walking the mile and a half back to the store to get the deal done. When I arrived the girl I spoke with informed me that AT&T no longer offered prepaid in the store. They now have a kinda prepaid and they still do a credit check. ??????????? She said it's also been removed from Walmart. I had been to Walmart earlier and noticed that they didn't have AT&T prepaid sim cards anymore.

So I walked out a little upset that I hadn't been told that earlier. I headed home and continue to...