The Computer Store — Local services in Minot

Wow... Where to start? I'll make it as short and precise as possible. I tried reloading windows 7 on my laptop. It wouldn't load past the opening windows screen. I took it to The Computer Store. They charged a $30 diagnostic fee. After it sitting there for about a week I received a phone call telling me that the hard drive was bad and they were unable to reload windows. I approved the fix. I received another call a couple days later stating that it would be better to get a new computer because the mother board was gone as well as the hard drive. I knew they spent their time on my laptop so no complaints about the $30. I almost tossed my less than 2 year old laptop in the garbage. Based upon what they told me at The Computer Store I made the decision to buy a new computer. Their prices were substantially higher than Best Buy so I chose to purchase at Best Buy. While at Best Buy they told me about a service plan that I could buy that was only $100 and it would cover 3 devices. (Including devices I already had.) I thought let's see if the Geek Squad can do anything with my broken laptop. I turned in my broken laptop for free and they said they were going to run multiple tests on it to see why it wasn't finishing the system restore. I don't know what they did exactly because they explained it to me but it went right over my head. What I do know is that they got Window 7 to load fine. Geek Squad told me my laptop is fine. I'm writing this review with my "garbage" computer. I went back to The Computer Store to ask for a refund because of their horrible advice. They told me that the $30 fee is non-refundable. I couldn't help but to laugh because their diagnosis was to throw away my fully functional laptop. I paid $30 for that??? I asked them if $30 dollars was really worth their reputation. Apparently it is. This is why I am writing this post. THINGS THAT MAKE YOU GO hMMMM?? ps I am local and not affiliated with any of the aforementioned businesses. I am a small business owner as well which is why I think I'm so perturbed. Hope my wasted five minutes helps someone make an...

Began with great customer service from everyone. From the point of dropping my laptop off with the store, all the way to picking it up from them. They were not able to correct my issues I was having with my laptops hard drive ribbon cable that connects to the mother board, and this is not what prompts the review. However, what does, I am unsure of any other business where they expect payment, when nothing was fixed.

The computer store charged me a $45 "diagnostic fee". When I dropped off my laptop I was told nothing would be charged until after I received and accepted a quote via a phone call from the service tech. The phone call I received was very profession but to shorten the the review it can be summed up to "sorry we cant fix it, all the parts are in china with 60-90 day shipping." Upon pick up I was notified that it would be a $45 for diagnostic fee.

The signs that are attached to the registers should give a much clearer understanding of what the Diagnostic fee is and clearly state no matter what, it will be charged to every customer no matter if work was done or not to your device / that it is NOT apart of the quote you'll receive, but expected customer robbery. You don't pay auto mechanics for quotes, or even fence companies for a quite to build a fence, why should we pay you, for not fixing anything?

I'll be sure to avoid the computer store and inform any individual that ask if I have and computer store recommendations of this situation.

Final thoughts: great customer service, horrendous customer relations and...

The only reason why I give it a four is because of the upstairs and downstairs are two separate worlds you get pulled from one to the other and they both should be one I did not like the fact that I had to gointo someone else's world just to be in my world still to understand where or what my next step is going to be other than thatthe selection was average software little too pricey but they had some low prices are too that fit in I wanted to give you five stars as soon as I seen you at all chords laying around in boxes for people to look at and see if they need that is awesome you thinking about everyone even the poor man it's a good story so far the best I've been in Minot and you guys keep it up especially a Kevin went downstairs on downstairs and upstairs was a little more uptight but I understand a lot more going on downstairs and up so got to be more on edge right.... ROFL OMG now that was epically sweetness for a uber pun ..... Oh no I give it a 8.7 out of 10 thank you guys really helped now it's time to test my fresh gear and see how the walk away with...