Mattress Firm Broadway — Hotel in Minot

Please read the UPDATE at the end but I left the original post to share the whole story and how they go out of their way to ensure customer satisfaction.

• ORIGINAL * The sales people were really friendly but ... I had requested a plush mattress that was available the same day. I tried out two mattresses. One was too firm. The other she had me try because they had a third one in stock that supposedly felt like the second mattress but wasn't on the floor to try. It was alot softer. So I agreed that if the 3rd "in stock" mattress was soft like the 2nd one, then it would be good. She said it would be and to trust her on that. But got it home and it was firm like the 1st one. I'm so disappointed because I know the fam will never take the time or energy to exchange it. It was $1400 and I could have gotten something so much nicer for that price. Now I'm going to have to shell out another $300 to buy a 3" foam pad to go with it. Its really all my fault because I know better not to buy anything that I haven't tried first.

UPDATE So thanks to the owners response, I returned to the store. This took alot cause I would rather have not had to do any "confrontation". But I'm glad I did because they went out of their way to make things right. It was really just a matter of what I considered "plush" and what they did. I am really happy with the mattress I ended up with. I feel like they really did want to make sure I had the right mattress for my needs. My advice tho is to make sure you always try before you buy just to make sure you're on the same page with the sales people with what you're looking for.

AGAIN I can't stress enough how friendly the sales people are. Ask for Lacey if you go to the...

Horrible service. When you’re in the store lookig to buy they are the friendliest/nicest. They promise you the world but give you nothing in the end. I received my first bill weeks before I got my mattress. It was supposed to show up 4 different times and no one told us about the reschedule times and we had to call each time to find out after we waited hour for the delivery truck to show up. And when you call they say they are sorry and terribly backed up. But when I was in the store buying the mattress not one word of wait times. Then on the phone they say 90% of their customers have wait times...

Once you leave the store and try to get help after already buying the mattress no one is to be found. And when they are they blame someone else. They will say yes to anything just to get you off the phone. They are not up front about anything. I will never buy anything from here...

Having been changed famed “Sleepys,” to the renown “Mattress Firm,” and now after the most recent buyout by “Tempur Sealy,” many changes have manifested with this company. While corporate wigs are accustomed to money exchanges and wealth transfers, (often disconnected from the sleepless nights of the public), the employees who work the sales floor and run the till at this store on Broadway are not disconnected. In fact, my experience with Mattress Firm on Broadway has been outstanding, to say the least. With a soft heart of care and a firm commitment to excellence, I tip my proverbial hat to the service I received today at this store. Thank you for supporting faith based non profits!

Thanks to you, Mr. Mattress Firm, melatonin and high-risk sleeping meds can be tossed to the wind, as my clients find the peace and rest of REM...