Finishline Auto Repair — Local services in Mission Viejo

Below was my review prior to the change in ownership. When John owned the shop, I was 100% confident in bringing my 3 cars in. With the change of ownership I wasn't quite sure what to expect. Now that I have had service on two of my vehicles, I can confidently say, Chris is a diamond in the rough. He is the most honest and sincere person I have met in a very long time. He is a fair and understanding person who appreciates all of his customers. He takes the time not only to understand your car needs, but to understand you. His customer service should be the template that other companies emulate. I always leave with a smile and feel like a better person afterwards. While he is still transitioning into his ownership role, he delivers as promised and communicated with you throughout the process.

I tend to be critical and skeptical of businesses, but Finishline is one place I can go and feel that I get a fair deal from a great person.

If you want to feel confident about your experience, the Finishline and Chris the owner will exceed your expectations.

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I first came here when my s2000 needed a new clutch. I shopped around and found Finish Line from a friend who raved about this place. From my first conversation till now ( over 2 years ) John and his team have by far exceeded my expectations as not only a true professional team but as an operation that operates with core values of honesty, integrity and trustworthiness.

It's nice going to an establishment where I can trust that my car will be taken care of. I always feel like i am getting an honest answer and that i am always provided reasonable options.

This is my home for car service and I had never made that statement before. I would always look for coupons and discounts, but after feeling like a valued customer there is no reason to shop...

I cannot speak any more highly of this establishment and its spectacular owner, John. One of the absolute nicest guys I have ever met full-stop. Brought in my Toyota 86 to get new wheels and tires mounted for an autocross event the upcoming weekend. While he was running shorthanded and with not a lot of time on his schedule, he managed to squeeze me in on a VERY tight schedule that I'm sure was inconvenient as all hell for him and his team - who were shorthanded on a Friday evening.

If that weren't enough, John took it a huge step further. During the installation, because of an error on my behalf, the service ran much longer than anticipated, and was looking to be well past business hours. In spite of this, and because John knew that I wanted to have my car track-ready for the weekend, he kept the shop open an extra hour to accommodate me. And not only that, but he himself drove me to another auto supply store in order to exchange the parts that I mistakenly purchased for new ones with the correct fitment.

Again, to reiterate: this man stayed open an extra hour - time spent away from his family - and drove me, a complete stranger, to another parts store, all so he could get me taken care of for the weekend.

I literally could not have reasonably asked for or expected any better service than John himself was able to provide me. God bless this establishment. You'd be extremely hard-pressed to find a better team than John's...

I've been going to Finish Line for about 1 year with both of my cars. John is honest, efficient, and the pricing is competitive. Most importantly, John is honest and efficient, which in the long run saves you money. Did mention that John is honest and his team is efficient. I've only had two mechanics in my lifetime, that were so honest, that I didn't feel like I needed to get 2nd opinions on any major work.

How do I know? I had taken my car to another shop which was recommending that I replace the differential on my Toyota Minivan. I took it to John for a 2nd opinion. He didn't think it was the differential, but couldn't rule it out, so he recommended I take the vehicle to a transmission shop for a 3rd opinion. They determined it wasn't the differential, just a bad front bearing, which had just been replaced by the first shop.

I took the car back to the first shop with the transmission's shops diagnosis, they confirmed it and replaced the bearing at no charge.

John saved me either $3000 for a new differential or many thousands for a new car.

I've been taking my cars to Finishline since then and they have...