G & A Automotive — Local services in Mission Viejo

I left my car here back in June for a simple usb change but Guillermo let one of the kids he’s training work on my car and now it’s November and I’m still having issues with them!!! They didn’t close my car hood once they were don’t working in my car and so when I was driving the hood just lifted and broke my windshield and I crashed on the side of the road. Guillermo then agreed to fix the damages he caused and sent a windshield fixer to my location his name is Miguel Ramirez. Miguel then accused me of not paying and took the windshield he had just put on and left, Turns out Guillermo didn’t explain anything to him just sent him. Then after calling Guillermo, Miguel put the window back but did such a poor and lazy job since it was the second time. I even had to pay a penalty because the car series isn’t visible and water gets into my car every time it rains and the bottom of my car looks gross because of that. And I have to wait to fix it until Miguel has time!!??? Also don’t leave your car there because when I asked them to give me a car for the meantime they gave me another...

After a year of stress, anxiety and hell with this place, I would not recommend it. Guillermo doesn’t listen, lied to my credit card company stating I said my engine was overheating. My engine NEVER has overheated. The supposedly remanufactured/rebuilt transmission, he put in my vehicle kept overheating over and over until it completely went out after 8 months and less than 1700 miles wasting more of my time. Takes 4-6 weeks to make repairs that only last less than an hour to a month at the most. Doesn’t test drive the vehicle more than a few blocks. Ran my batteries down (starting and 2 house batteries). Replaced parts without my approval that didn’t need changing. Went to check my Rialta, it was parked on the side where anyone could access it with the doors unlocked and the keys in the ignition! First time I picked it up he backed it up into dirt pile clogging the tailpipe to my generator. If you have a VW Rialta Winnebago or VW Eurovan don’t go here as they are specialized and Guillermo shouldn’t be...

My brother recommended I take our dad’s car to Guillermo at their MV location. I live out of state and had no idea where to go. I am so thankful that he found a great mechanic like Guillermo. He called me back not long after I dropped off the car to discuss the issue. His findings were more involved than what was originally assessed however he communicated that he was determined he would find the best way to get the lowest cost to us. Great communication throughout the day and got the parts and repairs needed to fix the front lights issues in less than 8 hours and was happy to report that the cost was going to be a fraction of what was originally thought. Because of this experience I would definitely...