Verizon — Local services in Mission Viejo

The worst service I've ever experienced In any store ever. Because the manager did not fill out the promotional trade information on my iPhone 14 ProMax and after visiting 3 different Verizon corporate stores to hand in my old 14 Pro Max phone, none of them could find my return order in my order, the manager did not fill out the return information correctly according to a Verizon phone support person, I lost $1,100 dollars on the promotional trade in. Her and her staff could care less. The trouble and grief that put me through was unbelievable! I am quitting Verizon and going to T-Mobile.

Follow up on my previous review. Several weeks ago I was told I would receive a UPS “shipping label” in the regular mail since they could not successfully email or text the shipping label for my trade-in iPhone. I finally get the shipping label in the mail yesterday. Then today I get an email from Verizon saying they have removed my $1,100 promotional credit from my account. Unbelievable!

At this point I could care less since I’m moving my account and services to T-Mobile. Besides T-Mobile lowering my bill from $240 to $140 a month, here are some other advantages I am receiving from T-Mobile:

1. They are giving my wife a brand new iPhone 17 to replace her iPhone 12 for FREE!

2. T-Mobile is giving me an $800 credit on my new iPhone 17 I just purchased from Verizon.

3. Verizon activation fees are $40 a line, T-Mobile is only $10 a line.

4. On my latest bill from Verizon there were several superfluous fee’s Verizon explained as surcharges. More surprises and phony charges to rip off the consumer.

DON’T USE VERIZON - They lied through their teeth to me. Their in store customer service is literally a nightmare! Their phone support is also totally incompetent and has no power to do anything to resolve...

One of the worst phone store experiences. My son and I went in on a Wednesday around 2 for screen protectors (iPhone 13 pro max & iPhone XS Max). Only one employee working and very frazzled and even shaky hands that she had more than one customer to handle at a time. She rushed through putting the screen protectors on leaving mine crooked and coming up on the edges. My son’s had bubbles. She tried again without success. She frantically called her manager who was obviously not happy with her. After an hour of being there without any resolution, she told me her manager would be at the store within a couple minutes. I asked her if it would really only be a couple minutes because I needed to go. She went back to her spot behind the counter and called her manager again. He had ok’d her opening new boxes of screen protectors to try again. She somehow managed to get the 13 on straight and without bubbles. She had failed again at getting the XS on and blamed it on not having the holder for it but said “It’s good, ya?!” No. No, it was not. She frantically took the protector off the XS and made me pay $70 for the 13 screen protector. I’m sorry but after all that and no money knocked off the price? We later went to Verizon at Irvine Spectrum and the employee gave my husband 15% off for his screen protector without any reason other than just being a Verizon customer. This employee should definitely not be working alone. She didn’t seem to have enough experience/knowledge, panicked very easily, and didn’t know how to multitask and triage customers based on what they needed. I felt like I was in an old Chevy Chase movie where anything that could go wrong...

I upgraded two new phones with two trade-ins about a month ago with Petre. I noticed on my bill one of the trade-ins was put towards the wrong account (a separate 3rd phone line that was already paid off). When I went into the store to have it fixed, Petre gave no apology for the inconvenience and blamed it on a computer glitch. OK fine, but instead of fixing the problem he told me I would have to contact customer service. I told him I had already called customer service I was told I had to come into the store. Then he told me I would have to come back on a different day despite the fact that there was no one else in the store. I asked him why couldn’t we fix it now and he said well then it will take at least two hours. The bottom line is he did not want to work, could care less about the inconvenience, was patronizing and actually found the situation humorous. Perhaps he feels untouchable as a manager. I was able to contact customer support on my own through a new number and had the problem solved without his help. I have been coming to this store for many years but I will go out of my way to avoid this store...