Mobile Infirmary — Local services in Mobile

Surgery and ICU was great but the LTAC is a JOKE. Mother-in-Law had surgery on Nov. 15, ICU from Nov 17- Dec 2, LTAC from Dec 2 - present. This is my latest FB post on the topic.......

Yall, this NONSENSE with that darn 4th floor has got to give! {Hubby} called for an update on his mom, and the lady at the nurses station told him that her nurse was in with another patient and could call him back in about 5 minutes. We know they get busy and things come up, so we didn't think anything of it when a half hour passed with no call. After another half hour he called back. This time he was told that the nurse had stepped off the floor, (it was lunch time by then), and would he like to leave her a message. He said no maam, I already left her a message about an hour ago. The lady said oh she has the message, she'll get back up with you. {Hubby} asked if there was anyone else he could speak to, that he was just trying to get an update on his mom, and was told no, it has to be her. Okay. After ANOTHER hour, he called back. This time the nurse came to the phone. This is how the conversation went:

{Hubby} - Yes maam, I was calling to get an update on my mom {insert her name}. Nurse - Nothings changed. Everything's the same. (A pause............) {Hubby} - Oh okay, so she's still feeling the same. Nurse - Well, no, her blood pressure is up today and it was up yesterday and she said she was nauseated so we gave her something for nausea. (Another pause..................) {Hubby} - But I thought you said nothing had changed?? Nurse - Well yeah, except for that. (A pause, thinking "you've gotta be kidding me!"............) {Hubby} - Last weekend the dr said that yall were going to start weaning her off the vent. Has that started? Nurse - Oh, yeah, we started that. We started that the first of the week. (Really???!!!!) {Hubby} - And you told me earlier that nothing had changed??? Nurse - Yeah, nothing to speak of. We can't just take them off that vent. They have to come off it a little at a time. (Oh. My. Gosh.) {Hubby} - Yes, I know that. I was just trying to get an update and see how she was feeling. Nurse - Well this is my first day being her nurse, but they tell me that nothing hadn't changed and she still feels the same as she did...............

There are SO many problems with that conversation! THAT is the attitude and the carelessness we have been dealing with since Dec 2nd! Oh, and on Tuesday I received a call from the 4th floor's social services lady, who tells me that they can't cater to my dad (I didn't bother to correct her), that they couldn't take care of every patients family, that my dad is "allowed" to be there, but he doesn't "have" to be there, and their job is to care for the patients, not their families. 《This was in response to me calling on Monday, telling them that ICU had said that we could possibly get a guest meal tray delivered for {her husband} and also telling her that the downstairs social services had referred me up to her about the (negligance) problem we had had last week.》 I. WAS. LIVID. And thank God I was too busy at the time she called to tell her just how livid I was. So, today after the joke of an update to {Hubby}, I called the main number and asked how I could speak to the Administrator. "Well that depends on what you want to speak to them for." (Biting my tongue), I briefly explained the issues we have been having. I finally get transfered, and get the voice mail of a person that I couldn't even understand their name. I can't even count how many times "someone will be in touch..." This is beyond a joke! What do you do when the people who are supposed to help you,...

I wanted to take the time to give a detailed review about our experiece here, as we were new to this area once, and when looking for a place to have a baby, we relied on recomendations from people around us, including google reviews. so here goes: We checked in to Mobile Infirmary on October 2nd with my wife in labor having our second child since living in the mobile area. Our first child was born at a different hospital in Mobile, and the experience was absolutely horrible. We were treated terrible, brushed off, dismissed, treated like an inconvenience, and ultimately we walked away never wanting to step foot there again. So here we arrive at Mobile Infirmary. We arrived apprehensive due to our previous exprerience, and were immediately greeted by a young man who was friendly and when he realized my wife was in labor, started working quickly to get us checked in. He then handed us off to a young lady who completed our registration, and kept us laughing the whole time and treated us with nothing short of graciousness. She too worked quickly to get us processed being very considerate of my wife's labor pains. We were then met by yet another lady who brought a wheelchair to take my wife to labor and delivery. She was very friendly, and helpful and quickly got us to where we needed to be. From there it was a wave of kind and helpful nureses coming and going. Each one was patient, attentive, and respectful of all of my wife's requests. They all seemed knowledgeable, but not pompous. The anesthesiologist was a friendly gentlemen, and didnt push me out of the room as I have previously expereinced, and instead allowed me to help support my wife as he adminstered the epidural. The nursery staff arrived as our child was born, and they too were extremely kind and handled our new baby incredibly, even as she had some small breathing issues and blood oxygen issues. From there they monitored my wife and baby closely and again were very attentive. We made it to mother baby floor, and spent the next 3 nights being taken care of by what I can only say were the best nurses we have ever experienced. Every single person that came in our room was kind, caring, attentive, even the staff that brought meals and cleaned the rooms. I will close with this, we are somewhat "crunchy" and had some unique requests not normally made, and the Drs and nurses were all extremly respectful of those choices. Further more, when they took a moment to advise us of their thoughts on our decisions, they did so with respect and humility. All in all it seems that Mobile Infirmary has a comprehensive team of wonderful human beings, and we would feel completely confident in choosing to have another baby there, and recommending you to go...

The mental health department is undoubtedly in a crisis for new employees who care more about the patients and overall health. I was admitted to the psych ward willingly twice. Once I was in a bare room for more than a week. The second time I was put into a smaller room with a window, tv, private bathroom, comfortable bed I could adjust, blankets, pillows, and staff at the touch of a phone call. The first time I was put into a room with no windows and what it looked like cushioned chairs that pulled out into a 1/2 twin bed cot. Boy did it feel like sleeping on the cold tile floor below. They gave me one sheet to sleep with and never allowed a pillow… if you asked for water they’d give you less than a pint in a small cup. I woke up one day to not know the hour or time, asked the nurse for food and was demanded i go lay back down when I had been sleeping and woke feeling well slept. She came back in gave me a shot and I fell back to sleep again, even though I couldn’t tell you when the last time I was awake for. I went into the hospital completely sober but they sedated me constantly. I thought I was there for a day or two but once I talked to my partner who called me on the phone 1 week later did I find out how long I was on this cot for. The nurses/ technicians do not care about the patients except for maybe a few and even then they don’t really idk if it’s protocol or their individuality…. But they told my partner in the beginning that I was not there… It makes me really wonder…. Furthermore about this bare room it was locked down, dimmed with light 24/7 and had no tv, books, puzzles, or anything. As I became aware, I asked this girl how long she had been in there bc she looked like she had her belongings with her, soft blanket, stuff animal pillow, sheets with coloring on it. She told me at least half a year…….. I can’t believe she isn’t allowed a better place in this hospital. Seriously no one deserves to be in a room with no windows and on a solid hard cot for more than a few days. I’m sure this room is for those who may want to hurt themselves or someone else but am also 100% it will make you want to give up on your mental health completely….. I’ve been dealing with bipolar disorder since 2019 and it’s serious when you have no one on your side. So reach out to someone other than this hospital to help you before your mental health worsens. The lord is with you, ion your coming and going. Thank you,...