Extra Space Storage — Local services in Mokena

Our outdoor storage unit was broken in to and no-one contacted us by phone or by mail or email. It was my husband who discovered something was wrong when he went to our unit and realized the lock had been changed. When he went into the office to inquire, they let him know that the unit had been vandalized 2 months prior. Our snowblower was stolen as well as our grill and a few more smaller items. Our unit was filled to the absolute maximum capacity with mountains of boxes in the front and the snowblower in the back and out of sight. Assuming The theives didn't know it was there, they would have had to have taken the time, as well as the risk to move all of the boxes out if the way just to see if there was anything valuable in the back. My husband and I are convinced it was an inside job for the followig reasons: 1)The thieves didnt seem to be worried about getting in and out quickly, as the boxes were stacked back into place after snowblower and grill had been removed. 2) Someone must've known the large items were in back. 3) No-one contacted us for 2 months, even though they knew our unit was vandalized. 4) The thieves not only had time to remove our boxes, load snowblower and grill and carefully stack boxes back in unit, they had enough time to vandalize other...

I can’t say enough about the outstanding service we received from Starlyne Dyson at Extra Space Storage. From the moment we first walked in, Starlyne set the standard for what true customer care looks like. Her professionalism, attention to detail, and genuine warmth made every interaction smooth and stress-free.

Starlyne didn’t just do her job — she owned it. She anticipated our needs before we even had to ask, provided clear explanations for every detail, and went above and beyond to ensure our storage experience was flawless. Her leadership, communication, and kindness reflect the very best of Extra Space Storage’s values.

In a world where good service is often hard to find, Starlyne Dyson and her District Team have redefined excellence. They’re efficient, caring, and consistently go the extra mile for their customers. Thanks to Starlyne, we feel confident, valued, and proud to be part of the Extra Space family.

If every company had a Starlyne Dyson, customer service everywhere would reach a new level. She’s a true star — the heart of this District Team and a model of what exceptional service should be.

Thank you, Starlyne for making something as simple as storage feel like a...

As a life-long Chicagoan and an individual with a tremendous amount of tools and equipment, I have been renting storage units across Chicagoland for years. In my experience, I have found no operation to be as professional, courteous, and hassle-free as Life Storage.

More specifically, with regard to location #566 (8531 W. 191st St. in Mokena, Illinois), I feel inclined to publicly extend my most sincerely laudation and appreciation to a member of the administrative team, Starlene D., for her continued assistance and support regarding my three units at that location.

Whenever I need assistance (whether it relates to fees, billing, or the rental of an additional unit), I have found Starlene D. to be absolutely invaluable when it comes to navigating the specifics of these agreements and the terms/conditions governing the Life Storage Units. She, alone, is reason enough for me to continue to utilize units at this particular location, and I cannot thank her enough for both her professionalism and the depth of knowledge she has so readily shared with me! Thank you again and...