United States Postal Service — Local services in Mokena

Bad experience here today. I brought in a package with pre-paid postage for drop-off at the Mokena Post Office (12/29 3:30pm) and asked if I could get a receipt. The nicely made-up middle-age very blond Clerk#1 behind the counter said in a not very nice way, "You don't get a receipt because you didn't pay for anything." When I asked, "Well then can you please scan my package?" she said yes, and then dropped my package onto the seat of her chair (without scanning it) and disappeared into the back of the post office. Aware that the tracking would not be activated until it was scanned, I stood there for a few moments waiting for her to come back and scan my package. When she didn't return, I asked Clerk#2 at the other counter if she would scan my package in. She said of course, and as she reached to do it, Clerk#1 came rushing out of the back, grabbed the package from her, and said to her, "You don't have to scan it!" Clerk#2 reached out and scanned the barcode anyway, just a split second before Clerk#1 sent it sailing a good 6 feet through the air into a bin at the back. I was a bit upset by the whole exchange, and regretfully left there without getting Clerk#1's name, but absolutely questioning whether she was acting in good faith in the handling of my package.

Where is the sense in leaving a customer's package sitting on your chair, then trying to prevent a colleague from scanning it to activate the tracking, and finally throwing it halfway across the room into a bin without regard for its contents? ALL IN FRONT OF THE CUSTOMER. This does not inspire confidence that one's package will reach its destination intact, or even at all. I have used this post office before and have for the most part been treated kindly and professionally (especially by the people of color, hope this is the PC way to say it). However, I will be going elsewhere from now on, just to avoid encountering Clerk#1. There is a very good UPS location near Lowes/Target, as well as other post offices in the area that are more professional, treat your packages with care, and scan them automatically when you...

IGNORANT and RUDE TIMES 10!! Mokena Post office is the worst Post office i've ever been in and I've been in them across the whole country. This CYNTHIA person wouldn't take my package because she couldn't affix the clear plastic customs pouch flatly on one side of the box, she had to wrap it over one edge of the box?? Because i didnt know any better i re-packaged the whole thing- wasted all that tape, packing material and MY TIME!!! (back and forth to the facility twice!!) Now I know better and would not stand for such ludicrous behavior-- I have what is now a successful online business and in the early days i had to go all the way to Tinley Park to avoid dealing with those 2 butt-h*les that work there. I spend thousands of dollars a month on shipping with and without USPS and luckily I have a daily pick up now at my home--Thank Goodness!! If i didnt, I would make it my MISSION to have them removed from having any dealings with the public .... Cynthia clearly hates her job and is a very unhappy woman, i hope they, or someone with authority, reads all these GLOWING reviews and gets that place in shape.. shame on them for putting a bad mark on our communities...

I dread going to this place, and have walked out on multiple occasions due to the fact the line is perpetually long, regardless of what time it is, and there is always one extraordinarily slow person working. It's not just one person in particular--this is has been going on for years. There could be 12 people waiting in line, and still, one person will be handling everything. Going here is a bit like going to the DMV. The New Lenox PO is much better and faster, but sometimes I have to pick up a package that I wasn't home to sign for. The last one got lost, they called all the surrounding post offices, couldn't track it down, and then called me an hour later to say they found it stuck behind a...