Furniture City — Local services in Monroe

Came into my his store on Friday afternoon. I wanted to see the new store after Badcocks closing. I’ve done business with Badcocks for many years. One person working, he was speaking with a customer not far from the front door. He never looked our way, no greeting, nothing. Yes I know he had a customer, but common courtesy would have been a hello, we will be with you shortly, or anything to acknowledge we were there. We spent 30 minutes in the store looking at recliners and chairs, and were within site of the sales person and his customer at all times. He never once acknowledged us. He was at the desk when we decided to leave as the chair we were interested in had no pricing or information on it, and it had become apparent he wasn’t going to speak with us. He had a last chance to say anything at all as we made our way to the front of the store, although his business with the other customer was concluding as evidenced in her following us out the doors to leave. Never was I treated so indifferently in the many years I did business with Badcocks. The selection appears to be good, the customer appreciation was non existent towards us on this visit. My money is spent where it’s appreciated. I won’t...

Furniture City in Monroe, North Carolina, offers an exceptional shopping experience under the leadership of their outstanding General Manager. With a vast selection of high-quality furniture and home decor, customers are sure to find the perfect pieces to complement their style and needs. The friendly and knowledgeable staff, led by the General Manager, provides expert guidance and personalized service, ensuring a seamless and enjoyable shopping journey. Thanks to their leadership and dedication to customer satisfaction, Furniture City stands out as a trusted destination for furnishing homes with style...

Edit: After the post, I received a phone call. The company worked with me to get the furniture delivered on the day as promised. They did a great job. Thank you for the communication and help!

The staff was great...but I am supposed to have a delivery today. No call to set it up. Their phones aren't set up at the store to take calls, they have it sent straight to voicemail AND voicemail is NOT set up. There also isn't a 1-800 number to call. The most frustrating experience with...