Walgreens — Local services in Monroe

I had a huge issue with my prescription refill. The Walgreens system was showing not approved, but insurance was showing approved. I finally drove down to Walgreens hoping that by bringing the two groups together so that we could solve it. The two associates up front were Jason and Logan. They already had a lot of customers, but they were willing to talk with my insurance about what they were seeing and compare it with what the insurance was seeing. They did all this while simultaneously continuing to serve customers at the other lane (which I appreciate. I hate holding others up). Eventually, they brought the manager (Shawna I think?) to see if she could figure it out. It took some trouble shooting, but they were able to get the system reset and fixed. I know the easy route would have been to shrug, blame the computer, and pass the buck to the company help line. Instead, they worked with me and my insurance for 45 minutes to make sure that I was able to get my medication, and they did it without stopping the flow of customers. I really felt seen and cared for. Thank you Logan,...

Walgreens is wheelchair accessible there is good sales you get a you get a you get a rewards card to take off groceries and stuff like that there's people to help you you can drop off medications and you can and there's a drop off box that is their 24/7 there is a pharmacy and they have stuff like a breakfast stuff like cinnamon rolls candy bars water they have drinks it's just a drugstore they don't have any they don't have any cooked foods or anything else and all that sort of thing so if you have any other questions please ask them it's called what I was taught at the it's what I was taught at the commission for the blind soliciting informationThis is Tanya Walgreens is very helpful and people are very friendly it's very easy to get in there's never a waiting line and there's always good sales and...

If I could give negative stars, I would. I understand that mixups and problems happen with insurance, and that was upsetting what was horrendous was the treatment from pharmacy staff. Zero empathy for the fact that all of these problems caused me to have to stay over an hour and a half in the car with a sick two year old.I had to wait in line three times because of mistakes that were not my fault and the whole time my child suffered in the car just waiting for her medicine. The mother of a sick toddler was made to feel like a problem when all I wanted was my sick child's medicine to be covered by my insurance Through my employer. In particular Haley showed complete disdain for me from our first...