CONTRACTORS' WAREHOUSE — Local services in Montebello

We went in yesterday and bought few thousands dollars of cabinets. They said they had everything in stock. When I tried to pick up the cabinets 30 minutes later after the purchase Joseph told us they don't have 4 of the cabinets. Joseph had advised me earlier that due to shortage of space it was first come first serve situatiion and I had to pick my cabinets soon. Four of the employees were looking for the cabinets for hours. No luck. It was like a jungle, no one knew what was going on. The manager Ceaser was just walking around and doing nothing. He was very sure that he had all in stock. I told the manager we had to leave. My worker was waiting for 3 hours to take the cabinets. They told us NO. They had to do inventory check. We had 10 large cabinets on carts waiting. Anyways after almost 4 hours they let us to take the cabinets out of the store. Josef at the counter was looking for the missing cabinets in other stores. He located all of them in Long Beach store. I asked the manager I'd appreciate if he could arrange for a store pick up in Montebello or a delivery since we waited for 4 hours. He said no. He suggested that I should call his store in 4 days and ask if my missing cabinets will be available or not. I told him my workers needed to get all the cabinets and go to work as soon as we can. He asked for $75 delivery fee to whittier when he received the cabinets. I said no thanks I'll pick them up myself from Long Beach store. I drove down to Long Beach. Wow, what a difference between the stores. I told them how I was treated in Montebello. A guy picked a cart and brought my cabinets in 5 minutes and loaded them in my truck. I will not go to Montebello store anymore and don't recommend it to anyone. There're so many employees just walking around and have no clue how to help the customers. Mr. Ceasar the manager needs to visit the Long Beach store and see how they run the store. My workers waited for 4 hours. They don't work for free. I have to pay them. We were treated very badly. Mr Ceasar could tell us from the beginning that he didn't have certain cabinets and we could go somewhere us. But he didn't. He blamed his computers. In short, this is a very disorganized store. They don't trust their inventory and their computers. Please go somewhere us not this store if you want...

While the store itself is extremely clean and pretty well stocked, the customer service is seriously lacking.

It’s nearly impossible to find an employee when you need help, and the few I did find just told me, “That’s not my department.” I could never track anyone down for the electrical section, which was incredibly frustrating.

When I went to check out at Register 3, there was nobody there. I waited for four minutes before someone finally appeared and told me to “go to the girl over there,” pointing toward an employee standing by the tools. When I approached her, she didn’t say a single word. I tried greeting her and even asked how her day was going—no response at all. She didn’t tell me my total; I had to look at the credit card reader myself to figure it out.

This store has the potential to be great because it’s clean and well stocked, but they seriously need to work on their customer service. And I only gave it to because of how stocked...

Most of the time I find all my items here. I'm a contractor plus I own a seller's permit therefore, tax exempt. I Shop items here daily because is closer to my shop. However, every time there are issues with them not finding my seller's permit. Their customer service has never been the best when it comes to scanning my membership because they have to go look for it, but today I received the worst customer service in the last 7yrs of daily purchases. Apparently, they just couldn't find it. Therefore, it doesn't exist! the guy at the register first argued then totally ignored me and proceeded to ring me up plus charged me taxes (when I'm tax exempt) after waiting for so long I left home, paying taxes, very frustrating, overwhelmed and disappointed and more to find out the guy at the register was supposed to be...