Wilbur Curtis Co., Inc. — Local services in Montebello

I Bought brand new G4 Brewer for my new store .connected water and power to the brewer turn On ,No power , Called customer service spend 1 hr no solution ,Curtis want there tech spend 2 hrs was told maybe mother board Bad .told me he will call Curtis first thing I the morning and have them ship it overnight and comeback to to install , Next day customer service called told me board is bad and maybe transformer and I have to pay for everything ,Peter (customer service was 100% sure that it was our fault and machine was good there is no way it could be factory default or something else 😏 and will not ware tu and now I have to pay for the parts and install Bad customer service will never buy Curtis product...

FIND AN ALTERNATIVE PRODUCT!! STAY CLEAR FROM THIS GARBAGE!

Negative 5 stars!! Close your doors and go home. The last 2 installs, we've been shipped bad heat exchangers new out of the box. Come to find out from other installers, this is a common issue. Where in the hell is the quality control?? If you decide to buy from this company, you've been warned.

Update 7/23/24 Another one leaking from the factory. Bad soldier joint! Plus it had a bad solenoid! Don't you people test these before...

I like the product but not the customer service. I recently contacted the company about a broken lid on one of their airpots that we use at our coffee shop and I was told that everything had to go through the supply company that we got it through. I get the feeling they don't stand behind their product and were giving me the run around. In the future I will look for a different company to supply the equipment at our...