The Home Depot — Local services in Monterey Park

I am writing this letter to register an official complaint letter Kids' Workshop at the MPK branch on the 1st of June, 2023, regarding the organizer's conduct, which I find to be highly unacceptable and indicative of gross negligence. I believe that this is crucial to bring this matter to your attention in order to address the significant impact which is my only child's disappointment with the event being sold out though we made an appointment in a month advance, and the check-in desk didn't even bother to check the appointment list. They simply stated that the seat was no longer available. I would like to ask them how they made such a decision and what was based on.

On the 1st of June, 2023, my family encountered an event that was deeply troubling and detrimental to my family day plan and expectation with Home Depot.

Despite repeated attempts to resolve the matter through established channels and proper protocol, my concerns have been met with disregard and a lack of appropriate action. It is disheartening to note that despite bringing these issues to the attention of Home Depot, no satisfactory resolution or acknowledgment of responsibility has been provided. This lack of accountability not only reflects poorly on your organization but also severely affects my confidence in its ability to uphold professional standards and fulfill its obligations.

As a customer, I have the right to expect a certain level of competence, ethical behavior, and adherence to established protocols. The aforementioned incidents have demonstrated a clear failure in meeting these expectations, and I request immediate action to rectify the situation.

I urge you to conduct a thorough investigation into these matters and take the necessary steps to address the individuals responsible for the egregious conduct outlined above. Additionally, I request a prompt response outlining the actions taken to resolve this complaint and prevent similar incidents from occurring in the future.

Please be aware that I am prepared to explore all available avenues to ensure my concerns are properly addressed if a satisfactory resolution is not reached in a timely manner. This may include seeking legal advice, filing a complaint with relevant regulatory bodies, or sharing my experience through appropriate channels.

I expect this complaint to be treated with the utmost seriousness and urgency it deserves. I believe that by addressing these issues promptly and effectively, the MPK branch can salvage its reputation and restore my trust in its commitment to excellence.

Thank you for your immediate attention to this matter. I anticipate your...

Great store but when it comes to appliances their contractor TemcoLogistics is horrible. Basically dont buy appliances here. Their delivery company is terrible.

Long Story to follow:

We bought a fridge.Great customer service. TemcoLogistics brought fridge. Took measurements. Then said no. And promptly left with fridge. They claimed they needed 1 inch on either side and our fridge didnt have it (It did). They also did not follow ANY of the instructions in the delivery email (open fridge box and check everything) Went back to Home depot and confirmed it was good size. Called TemcoLogistics (after 90 minutes) and they promised to send a "crack" team to do it next week. During the week, the fridge order was cancelled and no one told anyone. So the crack team arrived and said "why are we here". They didnt have our fridge and did not know why they were there ... and promptly left. We went back to Home Depot and were told by TemcoLogistics that we were their priority and they would calls us end of day. They did not (and never did), so we got a refund. During this time the fridge price increased by 1000!! So we went to Best Buy and got a fridge (had to pay 1k more than our original price). Best Buy's contractor delivered the fridge. They even noticed the small door size and STILL GOT THE FRIDGE IN with some great maneuvering. Going above and beyond their delivery instructions!

I love home depot, but I just wont buy appliances there anymore. A quick review of TemcoLogistics and its clear they dont prioritize the guest experience.

Home Depot - The lowest bidder does NOT MEAN...

The vendors here are out of control and I don't think the managers really care. I went at about 7:45 am to buy one item, and it looks like they're really adamant about not using the (mostly empty) pickup spots or else they'll tow your car. So I honored that and I parked a little further down only to come back and find a vendor selling champurrado and some other stuff parked next to my car. She was driving a black 4 door Honda Civic with a big Gatorade gallon in the open trunk. She asked me if I wanted to buy something and I said, no thank you. I go to load my stuff in the passenger side door, and she decides to start bumping me and pushing me with her car body/car door. I don't know if she got pissed because I didn't buy anything but that was crazy. I told the manager that yhis is unacceptable. And she didn't do anything about it. I don't know how they can justify threatening their paying customers with towing their cars at 7:00 a.m., But they will tolerate vendors pushing and shoving those same customers when they're not even allowed to be there.I had to wave down a police officer to at least come and tell the lady at least not to be pushing and shoving people because they're not...